Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Corey Smith

Baltimore

Summary

Professional sales leader with proven track record in driving revenue growth and optimizing sales strategies. Strong focus on team collaboration, ensuring adaptability to changing market conditions, and achieving results. Expertise in customer relationship management, sales forecasting, and staff development, with keen ability to motivate and lead teams towards surpassing targets. Renowned for strategic planning, effective communication, and unwavering commitment to excellence.

Overview

11
11
years of professional experience
1
1
Certification

Work History

General Sales Manager

Leon’s Furniture
03.2025 - Current
  • Lead and manage a high-performing sales team of 13 individuals, driving revenue growth and consistently exceeding sales targets by 15% year-over-year.
  • Set clear sales goals and performance targets, creating and executing strategies to ensure consistent achievement of these objectives.
  • Provide individualized coaching to sales associates, offering constructive feedback and guiding their development to enhance overall sales performance.
  • Proactively address and resolve customer concerns, ensuring a positive experience and fostering long-term loyalty, while efficiently managing operational challenges to maintain smooth store operations.
  • Analyze sales data and store performance to implement strategies that drive profitability, optimize inventory levels, and maximize revenue generation.
  • Lead cross-functional teams, coordinating with different departments to achieve operational objectives and successfully execute store initiatives.
  • Manage the recruitment, training, and ongoing development of staff, conducting performance reviews, and handling terminations as needed to ensure a high-performing team.
  • Ensure adherence to health and safety standards, creating a secure and compliant environment for both customers and employees.
  • Oversee store opening and closing procedures, ensuring all operational tasks are completed efficiently and in line with company guidelines.

Sales Associate

Leon’s Furniture
08.2021 - 03.2023
  • Upsell customers on warranty programs
  • Provided exceptional customer service, ensuring positive shopping experiences and repeat business.
  • Assisted in inventory management, maintaining accurate stock levels and organization of merchandise.
  • Collaborated with team members to implement promotional displays, enhancing store aesthetics and driving foot traffic.
  • Trained new associates on sales techniques and company policies, fostering a supportive work environment.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Upsell customers on accessories, area rugs, etc
  • Follow up with customers before and after delivery
  • Finance applications

Assistant manager

Onroute
04.2019 - 07.2021
  • Oversaw inventory management, ensuring accurate stock levels and timely replenishment.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Problem solving
  • Completing Budget sheets
  • Filling in when necessary at all Onroute locations
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed and implemented operational strategies to enhance team performance and customer satisfaction.
  • Mentored staff, providing guidance on best practices and professional development.

Customer Service

Starbucks- HMS Host/ Onroute
05.2018 - 03.2019
  • Complete customer’s orders in a timely manner.
  • Complete daily tasks such as cleaning and organizing.
  • Operate till functions including debit, credit and cash.
  • Provided excellent customer service, consistently receiving positive feedback from customers.
  • Exercised composure under pressure and in escalated customer service scenarios.

Crew Trainer/ Floor Manager

McDonald’s
03.2014 - 05.2018
  • Train new crew members the policies and procedures of the company.
  • Supervised crew members while running shifts.
  • Mentored new crew members, enhancing onboarding processes and skill development.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Led team in delivering exceptional customer service and operational efficiency.

Customer Service Representative and Cook

McDonald’s
03.2014 - 05.2018
  • Prepared food in line cooking atmosphere.
  • Assisted customers with orders.
  • Operated till functions including debit, credit and cash.
  • Maintained cleanliness and organization of food preparation areas to ensure compliance with health standards.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

OSSD -

St. Mary’s Catholic Secondary School
01.2017

Social Service Worker -

Fleming College
01.2018

Skills

  • Leadership and team building
  • Employee motivation
  • Team development
  • Sales development
  • Sales leadership
  • Profitability improvement
  • Policy enforcement

Certification

First Aid, CPR & AED

Timeline

General Sales Manager

Leon’s Furniture
03.2025 - Current

Sales Associate

Leon’s Furniture
08.2021 - 03.2023

Assistant manager

Onroute
04.2019 - 07.2021

Customer Service

Starbucks- HMS Host/ Onroute
05.2018 - 03.2019

Crew Trainer/ Floor Manager

McDonald’s
03.2014 - 05.2018

Customer Service Representative and Cook

McDonald’s
03.2014 - 05.2018

OSSD -

St. Mary’s Catholic Secondary School

Social Service Worker -

Fleming College

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Corey Smith