Srishti Srishti
Surrey,BC
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities.
Overview
4
4
years of professional experience
Work History
Senior Banking Advisor
Royal Bank of Canada
Vancouver, British Columbia
01.2024 - Current
- Built relationships with customers by providing excellent customer service.
- Consulted with clients to assess and meet short- and long-term financial goal.
- Explained advantages and disadvantages of available financial products to customers to maximize satisfaction.
- Responded promptly to customer complaints by resolving issues efficiently and effectively.
- Created marketing materials to promote products, services and benefits of credit cards.
- Responded to inquiries from customers regarding credit card terms and conditions.
Customer Care Representative
Panago
Surrey, BC
12.2022 - 10.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
Customer Service Representative
HDFC Bank
Delhi, India
01.2022 - 09.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Education
BBA - Business Administration
Simon Fraser University
Burnaby, BC05-2024
Skills
- Customer Service
- Email Correspondence
- Customer Relations
- Multitasking and Time Management
- Problem Resolution
- Data Entry
- Product Education
- Documentation and Reporting
- Account Management
- Call Handling and Management
Timeline
Senior Banking Advisor
Royal Bank of Canada
01.2024 - Current
Customer Care Representative
Panago
12.2022 - 10.2023
Customer Service Representative
HDFC Bank
01.2022 - 09.2022
BBA - Business Administration
Simon Fraser University