Summary
Overview
Work History
Education
Skills
Languages
Timeline
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COLLINS C. UDEMEZUO

Winnipeg,Canada

Summary

A highly confident, goal driven individual. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Hardworking with excellent work ethics and poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

12
12
years of professional experience

Work History

Senior Banking Advisor

RBC Royal Bank
11.2024 - Current
  • Assist clients with their everyday banking needs including opening new accounts and performing account maintenance for personal deposit accounts, credit cards, loans, mortgages and other credit products offered by RBC.
  • Assist clients in applying or accepting new RBC products/services example, new overdrafts, credit cards, lines of credit etc. while possessing extensive product knowledge to help clarify clients inquires and/or concerns.
  • Provide exceptional client experience by resolving clients needs at first point of contact while demonstrating active empathy, listening and understanding, taking ownership for resolving clients concern, engaging managers when necessary and recording clients complaints accordingly.
  • Proactively discover clients additional needs beyond immediate needs and link solutions across a broad spectrum of RBC's products and services, this helps deepen clients relationship with RBC and adds value to their banking.
  • Analyzed client portfolios to identify growth opportunities and recommend products and services that can improve clients finances and subsequently deepen their relationship with RBC.
  • Provide Online Banking technical troubleshooting assistance relating to browser support, site
    functionality; password reset and sign-in protection issues.
  • Deliver effective root cause analysis, problem diagnosis and solution recommendation that
    matches the client's level of technical expertise.
  • Manage risks by adhering to compliance routines, processes, and controls to protect client and
    shareholder interests.
  • Be resourceful with the ability to leverage tools and resources to find the right answers, while
    cultivating and maintaining relationships with partners and clients to work as one RBC team.

Cards Advisor

TEKsystems
02.2024 - 11.2024
  • Provide professional, responsive customer service to client calls pertaining their RBC Credit Card, assisting with their financial need, inquires and recommending appropriate products and services to meet their needs.
  • Resolving clients concerns at first point of contact by responding empathetically to a variety of questions and assisting with myriad of banking solutions.
  • Provide technical support for Online Banking Inquiries and troubleshooting assistance relating to site functionality, password reset and sign-in protection issues and assisting clients on how to find and leverage RBC resources to self-serve.
  • Deliver effective root cause analysis, problem diagnosis and solution recommendation that matches the clients level of technical expertise.
  • Present financial offers, opportunities and possible solutions to help improve client's financial needs and improve overall experience with RBC.
  • Be resourceful with the ability to leverage tools and resources to find the right answers, while
    cultivating and maintaining relationships with partners and clients to work as one RBC team
  • Manage risk by adhering to compliance routines, processes, and controls to protect client and shareholder interests.

Shipper/Receiver

BA. ROBINSON SUPPLY
07.2023 - 08.2024
  • Coordinated loading and unloading of shipments at dock, and managed shipments ensuring they were accurate and free of errors and damages.
  • Prepared shipping manifests and contacted freight companies for freight costs.
  • Maintained detailed record of incoming shipments, ensuring stock received is counted and added to inventory to ensure stock availability.
  • Tracked inventory stock level, by monitoring inventory through regular physical counts reporting numbers to procurement team and supervisors to optimize inventory levels.
  • Monitored new inventory management system key performance indicators (KPIs) such as inventory turnover rates and carrying costs.

Technical Customer Support Advisor

IntouchCX.
12.2023 - 01.2024
  • Provide technical assistance through inbound calls, emails, and/or chats by practicing active listening, being friendly and positive to ensure clients concerns are resolved.
  • Troubleshoot and help clients resolve technical issues across multiple platforms, including software, hardware, and network systems in a timely and effective manner.
  • Educate clients on new products, features, best practices, and troubleshooting techniques to help clients resolve issues independently and efficiently.
  • Maintain detailed logs of client interactions and troubleshoot history to ensure high standard service and facilitate adequate follow-ups.
  • Learn and retain thorough working knowledge of all existing and new products and services to efficiently assist clients.

Operations Care Specialist

SKIPTHEDISHES
03.2018 - 08.2023
  • Attend to over 100+ customers and restaurant personnel per day, assisting live operations to ensure we provide world-class services to our stakeholders and KPI management.
  • Ensure orders are effortlessly executed and completed to provide maximum satisfactions for the customers.
  • Receive inbound calls and placed calls to ensure restaurants efficiently perform their task in preparing and dispersing customers’ orders.
  • Place calls to customers to help ensure we are meeting their expectations in regard to their orders and also help with any issues they may have to ensure we are providing world-class services to them.
  • Attend to over 100+ chats in a day, with a maximum of 3 mins response time and ensure customers are attended to in a timely manner while showing sympathy and concise and respectful.
  • Maintained a solid product knowledge; and processes to ensure the stakeholders are attended to in a timely manner and issues resolved at first contact.
  • Process payments, refunds and compensation for customers and restaurants to ensure they are satisfied, and all services are paid for accordingly.
  • Ensuring stakeholders abide by safety, ethical and professional standards to foster good corporate governance and adherence to company policy.
  • Adapting to system changes, procedures and processes in a short amount of time and communicating this to all stakeholders as concise as possible to ensure they are aware and adhering to these processes.
  • Accomplishments:
  • Have emerged top performer multiple times and have been recognized by the team for an exceptional KPI performance, QA scores and ability to communicate effectively with stakeholders.
  • Have partnered with my Team Lead to train other team members on handing escalation and other company processes.
  • Expedited the resolution of customer problems and complaints to maximize consumer satisfaction.

Sales Associate

CEJE ORIGINAL SNUFF
07.2013 - 12.2016
  • Attend to 50+ customers a day
  • Attend to customers in a polite and friendly way whilst building relationship with customers and understanding their needs.
  • Provide detailed sales stock on end of monthly basis and managed daily Finances, coordinating other sales workers and Inventories of the firm.
  • Analyze daily sales with statistical details on both goods and monetary aspect of the firm.
  • Received an average of 75% customer satisfaction rating
  • Actively engaged with client and product partners to ensure high level of satisfaction and mutual relationship between both ends
  • Responsible for supplies making sure that they are made on time and in good shape.
  • Advertise goods in different areas and in various forms, focusing on places where the services are rare and wanted to ensure publicity and optimum satisfaction to my employer and to the customers at large.

Education

B. Sc - General Sciences

University of Manitoba
10-2023

Skills

  • Analytical Problem Solving
  • Can communicate effectively, both oral and written
  • Exceptional Customer Service
  • Adaptable to changing assignments, products and fast paced environment
  • Industrious and Self Motivated
  • Effective Team Collaboration
  • Effective Time Management
  • Experience in Finance, Marketing, Sales and Advertising
  • Conflict Resolution
  • Experience in Microsoft Office tools
  • Strong Science background with relevant knowledge in disciplines such as Biology, Human Anatomy & physiology

Languages

English

Timeline

Senior Banking Advisor

RBC Royal Bank
11.2024 - Current

Cards Advisor

TEKsystems
02.2024 - 11.2024

Technical Customer Support Advisor

IntouchCX.
12.2023 - 01.2024

Shipper/Receiver

BA. ROBINSON SUPPLY
07.2023 - 08.2024

Operations Care Specialist

SKIPTHEDISHES
03.2018 - 08.2023

Sales Associate

CEJE ORIGINAL SNUFF
07.2013 - 12.2016

B. Sc - General Sciences

University of Manitoba

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COLLINS C. UDEMEZUO