Srinitha Ramagiri
Waterloo,Canada
Summary
Dedicated and customer-focused professional with 3+ years of experience in healthcare administration and customer service, seeking a position as a Medical Office Assistant and Service Coordinator in a healthcare/medical setting to contribute to efficient office operations and enhance the patient experience.
Overview
5
5
years of professional experience
Work History
Medical Office Assistant
K-W Clinic
01.2023 - 11.2023
- Coordinated patient appointments, maintaining an organized schedule, and ensuring timely follow-up
- Managed patient records, accurately entering and updating information in an electronic health record (EHR) system
- Facilitated effective communication between healthcare professionals, patients and administrative staff
- Performs basic medical procedures such as taking vital signs and preparing patients for examinations
- Knowledge of medical billing and coding, ensuring accurate and timely submission of claims
- Demonstrated exceptional customer service skills, professional handling of patient inquiries and issues
- Collaborating with a multidisciplinary team to streamline office processes resulting in improved overall efficiency
- We maintain strict confidentiality in the handling of sensitive patient information in compliance with HIPAA regulations.
Team Coordinator
CarePartners
01.2022 - 12.2022
- Facilitated the scheduling and coordination of patient appointments, ensuring timely access to medical services
- Collaborated with healthcare providers, nurses, and administrative staff to streamline operations and improve patient care
- Resolved patient inquiries and concerns, ensuring a positive patient experience
- Managed a detailed database of patient information, enhancing efficiency in care delivery.
Medical Office Assistant
KW Medical Center
08.2020 - 12.2021
- Provided exceptional customer service to patients by scheduling appointments, answering inquiries, and assisting with check-in and check-out procedures
- Managed patient records and ensured compliance with HIPAA regulations
- Coordinated with medical staff to optimize patient flow and ensure efficient office operations.
Caregiver
HomeInstead
04.2019 - 06.2020
- Provides nutritional assistance and holistic personal care to residents
- Monitor vital signs and medication use; documenting variances and concerning responses in patient charts and communicate updates to interdisciplinary care team
- Direct patients in simple prescribed exercises, including passive and active range-of-motion (ROM) to maintain musculoskeletal functions and increase strength.
Education
Health Care Administration and Service Management -
Conestoga College
Kitchener, ON01.2020
Bachelor of Pharmacy -
Bhaskar Pharmacy College
Hyderabad, India05.2018
Skills
- MS Excel
- MS Office
- MS Word
- MS Windows
- MS Outlook
- MS Powerpoint
- Organizational skills
- Interpersonal skills
- EMR : Oscar, Procura
Timeline
Medical Office Assistant
K-W Clinic
01.2023 - 11.2023
Team Coordinator
CarePartners
01.2022 - 12.2022
Medical Office Assistant
KW Medical Center
08.2020 - 12.2021
Caregiver
HomeInstead
04.2019 - 06.2020
Health Care Administration and Service Management -
Conestoga College
Bachelor of Pharmacy -
Bhaskar Pharmacy College
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