Ruby Anne V. Junio
Summary
Diligent Medical Office Assistant with a solid background in medical office operations and patient care coordination. Manages appointment scheduling, patient records, and billing processes with high accuracy. Proficient in electronic health records management and effective communication with patients and healthcare providers. Healthcare professional experienced in medical administrative tasks and patient interaction. Known for effective office management, ensuring smooth operations and seamless patient flow. Emphasizes teamwork, adaptability, organizational skills, and a patient-centered approach.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Zemilia Enterprises Ltd.
05.2024 - Current
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Use MedAccess to schedule appointments for doctor visits and procedures.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
Customer Service Associates
Tim Hortons
04.2022 - 08.2022
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Team Leader
Accuristix
03.2021 - 11.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Order Processor
Accuristix
12.2019 - 03.2021
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
- Input order information into system and updated customer accounts to document and track customer orders.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
Supervisor
Katand Enterprises Inc. (Tim Hortons)
01.2018 - 03.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Customer Service Assistant
Social Security System
01.2015 - 03.2015
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Maintained clean and organized work environment to maintain customer safety.
- Answered customer questions about product availability and shipment times.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
Education
Medical Office Assistant -
East West College of Business and Technology
01.2024
Bachelor of Science - Business Administration (Financial Management)
University of Luzon
01.2015
Skills
- Microsoft Office Suite
- MS Word
- MS Excel
- MS PowerPoint
- Medical reception
- Attention to detail
- Data entry
- Multitasking and organization
- Computer skills
- Problem-solving
Additionaltrainingcertifications
Professional Excellence in Financial Services, Seneca College
Professional Development
- Medical Office Assistant, East West College of Business and Technology, 2024
- Bachelor of Science in Business Administration (Financial Management), University of Luzon, Dagupan City, Philippines, 2015
Languages
English
Professional Working
Certification
- Professional Excellence in Financial Services, Seneca College. August 2018
Timeline
Medical Office Assistant
Zemilia Enterprises Ltd.
05.2024 - Current
Customer Service Associates
Tim Hortons
04.2022 - 08.2022
Team Leader
Accuristix
03.2021 - 11.2021
Order Processor
Accuristix
12.2019 - 03.2021
Supervisor
Katand Enterprises Inc. (Tim Hortons)
01.2018 - 03.2021
Customer Service Assistant
Social Security System
01.2015 - 03.2015
Bachelor of Science - Business Administration (Financial Management)
University of Luzon
Medical Office Assistant -
East West College of Business and Technology
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