MICHEL-ANDE NARCISSE JEAN
Embrun,Canada
Summary
Efficient professional in medical administrative support, known for high productivity and ability to complete tasks swiftly, and fluently bilingual in French/English. Specialized skills include patient scheduling, medical billing, and records management. Excel in communication, organization, and adaptability, ensuring seamless office operations and positive patient interactions, motivated to join a dynamic healthcare team and facilitate patient care by supporting physicians, nurses, care managers and other healthcare professionals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
South Ottawa Medical Centre
Ottawa, Canada
08.2021 - Current
- Register patients and schedule appointments
- Check in patients, review and validate health cards, and update patient demographic information
- Receive and direct all incoming calls in a timely and professional manner
- Manage patient appointments according to the clinic booking rules doctor's schedules
- Check and respond to emails in a timely manner
- Maintain inventory of office supplies
- Maintain patient electronic records by obtaining, recording and updating personal information and medical reports according to the clinic requirements
- Retrieve and process mail according to clinic requirements
- Maintain smooth flow of examinations to keep appointments on schedule
- Complete and safeguard medical records, securing patient information to maintain confidentiality
- Maintain an up to date address book in the EMR for all referral sites/specialists providers
- Receive, record, and process payments from patients, and complete daily cash, petty cash, debit, and credit card transactions, and invoicing patients
- Receive and process third party request according to the clinic requirements
- Collect and distribute folders to physicians
- Mail out outgoing mail
- Measure and record vital signs in electronic medical record
- Handle and dispose of hazardous and infections wastes properly according to infection control guidelines
WARD CLERK
Queensway Carleton Hospital
Ottawa, Canada
05.2021 - 05.2021
- Ensured smooth patient admission and patient discharge according to hospital procedure
- Recorded, and processed physicians orders (Rx, labs, etc.) in a timely manner
- Faxed reports, discharge summaries and other materials to Family physician Office or as required
- Processed and forwarded patient records to health record after patient discharge
- Facilitated patient transportation and effective communication in between different departments
- Carried out all clerical duties and responsibilities as required
ORDERLY
The Ottawa Hospital
Ottawa, Canada
09.2016 - 09.2020
- Promoted the hospital values by providing compassionate personal care to patient such as transferring, repositioning, toileting, weighing, dressing
- Grooming, feeding, showering, and bathing, etc., in a challenging, fast-paced environment
- Answered call bells to ensure patient safety and well-being
- Provided excellent customer service to patient, their family and visitors by addressing their needs and their concerns in a timely manner
- Reported to nurses and floor managers about patient needs and concerns to ensure follow up on any inquiry outside of my scope of practice
- Worked with other healthcare professionals, and demonstrated flexibility and teamwork by completing all patient care duties and responsibilities as assigned
- Maintained a safe, well organized, uncluttered, and clean work environment by ensuring hand washing, the wearing proper personal protective equipment (PPE) as required, and the disinfection, sanitization and storage of medical equipment/devices according to health and safety protocol
SUBSTITUTE EDUCATOR
Centre parascolaire Alpha 3 -12
Ottawa, Canada
01.2015 - 08.2015
- Provided support to chief educator
- Ensure children safety
- Played and interacted with the children according to their needs, interest and taste
- Planned and participated in activities
- Managed the daily routine
- Delivered reports to each parent regarding each child well-being while attending the day care
Education
Diploma - Medical Office Administration with Ward Clerk Specialist
Willis College
Ottawa, On01.2021
Education à la Petite Enfance
La Cite
Ottawa, On01.2016
Diploma - Personal Support Worker
Central Health Institute
Hamilton, Ontario01.2010
Skills
- Excellent interpersonal and communication skills
- EMR software (PS Suite)
- Medical terminology
- Proficiency in MS office (Word, Excel, PowerPoint, Windows)
- Data entry & Confidentiality
- Strong work ethic
- Great critical thinking skills
- Strong problem solving skills
- Organization
- Clinical medical assistance
- Ability to work independently
- Teamwork
- Multitasking
- Appointment scheduling
- Clinical and administrative support
- Great customer service skills
- Fluently bilingual French/English
- Knowledge of general office tasks (Fax, scanner, printer, etc)
- Phone and email etiquette
- Payment collection and processing
- Attention to detail
- Mail distribution
- Patient registration
- Patient demographics
- Cleaning and sanitizing
- Problem-solving
- Positive attitude
Certification
- NACC Certificate, 08/01/10
- Personal Support Worker Diploma, 08/01/10
- Canadian Red Cross First Aid CPR/AED Level C (Blended)
- Gentle Persuasive Approach in Alzheimer's/Dementia Care Certificate
- Stroke Awareness and Palliative Care Certificate
Languages
- French, Professional
- English, Professional
Timeline
Medical Office Assistant
South Ottawa Medical Centre
08.2021 - Current
WARD CLERK
Queensway Carleton Hospital
05.2021 - 05.2021
ORDERLY
The Ottawa Hospital
09.2016 - 09.2020
SUBSTITUTE EDUCATOR
Centre parascolaire Alpha 3 -12
01.2015 - 08.2015
- NACC Certificate, 08/01/10
- Personal Support Worker Diploma, 08/01/10
- Canadian Red Cross First Aid CPR/AED Level C (Blended)
- Gentle Persuasive Approach in Alzheimer's/Dementia Care Certificate
- Stroke Awareness and Palliative Care Certificate
Diploma - Medical Office Administration with Ward Clerk Specialist
Willis College
Education à la Petite Enfance
La Cite
Diploma - Personal Support Worker
Central Health Institute
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