Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant

Sowdo Mohamed

Toronto,ON

Summary

Highly skilled Data Analysis Consultant with over two years of experience in the field of Data Analytics. Currently pursuing a degree in Mathematics and Statistics (BA) at the University of Toronto, combining academic expertise with practical knowledge. Adept at employing excellent problem-solving and critical thinking skills to derive valuable insights from complex datasets. Possesses strong organizational and time management abilities, ensuring efficient project execution and delivery. Proficient in English, Swahili, and Somali, facilitating seamless communication with diverse stakeholders. Exhibits exceptional interpersonal, communication, and problem-solving skills, fostering collaborative and results-oriented work environments. A quick learner and dedicated employee with a keen eye for detail, committed to delivering accurate and precise results in every endeavor. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

6
6
years of professional experience

Work History

Administrative Assistant

Lifeworks
Toronto, ON
02.2023 - 06.2023
  • Conducted comprehensive reviews and audits of client files to ensure accuracy and compliance, streamlining data organization and retrieval processes
  • Compiled and managed data, statistics, and various information to support decision-making and planning
  • Oversaw preparation and sorting of all mail, while meticulously record-keeping
  • Created a new document management system, utilizing scanning technology to digitize all financial statements
  • Proficiently uploaded outgoing Plan mail to harmony, further enhancing the communication process
  • Maintained accurate and up-to-date financial data, providing valuable support for financial analysis and reporting
  • Displayed responsiveness and professionalism in reviewing and responding to email inquiries
  • Successfully organized and scheduled office work, optimizing productivity and task management
  • Skillfully managed previously scanned Plan member incoming mail, efficiently removing beneficiary forms for better organization
  • Expertly scanned and assigned basement files, ensuring easy access to essential documents
  • I assisted with basic bookkeeping tasks, ensuring financial record accuracy and integrity.

Compensation Consulting

Lifeworks
Toronto, ON
07.2021 - 12.2022
  • Analyzed Canadian salary survey and compensation for companies in Canada and overseas
  • Arranged data entries for previous years and corrected them
  • Arranged each company’s proxy statement and downloaded their previous data
  • Conducted VLOOKUPs and benchmarking for companies
  • Enter data through the spreadsheet and analyze them
  • Compile, sort, and verify the accuracy of data before it is entered to avoid errors
  • Communicated with other companies whose data had been analyzed and inquired if the data sent was correct.

Call Centre Customer Service Agent

Teleperformance
Toronto, ON
04.2021 - 08.2021
  • Managed over 50 customer calls per day.
  • Called carrier companies such as Day and Ross, FedEx, and UPS to inquire if products are delivered to correct customers
  • Escalated and transferred customer calls to seniors if customer wants further assistance
  • Took notes and recorded customer interactions for future reference
  • Escalated tickets to other departments and linked communication with vendors
  • Helped customers who were not familiar with online shopping user interface
  • Cancelled orders as requested by customers and sent notices to vendors to cancel orders
  • Refunded customers for their lost and cancelled orders.

Interpreter, Child Protection Sector

Lutheran World Federation (LWF)
Kakuma , Rift Valley
02.2018 - 04.2019
  • Interpreting what is being said between children, their families and professionals involved in the child protection process ensures that everyone understands each other clear
  • I was accurately interpreting what is being said to avoid misunderstanding by listening carefully
  • As I was working in a diverse community I was also working as an advocate for the child and their family ensuring that they get their rights and are treated well
  • When there was cases such as child abuse and child neglect, I collected the cases and shared them with the main office
  • As aninterpreter, I always ensured I was unbiased and impartial by interpreting everything without involving my opinion and ideas.

Deputy Headmaster & Teacher

Bortown Primary & Secondary School
Kakuma, Rift Valley
01.2017 - 01.2018
  • Created lesson plans including learning objectives, engagement strategies, assessments and assignments
  • Organized exams for students, including writing assessments, monitoring, grading and providing feedback
  • Organized schedules for primary teachers and substitutes
  • Held weekly meetings with staff and organized disciplinary workshops for teachers
  • Communicated with parents and caregivers to develop learning strategies for struggling students
  • Assisted caregivers and other visitors with their needs.

Education

Bachelor of Art and Science - Mathematics & Statistics

University of Toronto
Toronto, ON
11.2025

Diploma - Community & Business Development

Gonzaga University (CBD)
Washington
07.2017

Skills

  • Excellent customer service
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Team player
  • Excellent Communication skills
  • Organized
  • Active listener
  • Problem solving
  • Time management
  • Detail oriented

Languages

English
Full Professional
somali
Native or Bilingual
Swahili
Full Professional

Timeline

Administrative Assistant

Lifeworks
02.2023 - 06.2023

Compensation Consulting

Lifeworks
07.2021 - 12.2022

Call Centre Customer Service Agent

Teleperformance
04.2021 - 08.2021

Interpreter, Child Protection Sector

Lutheran World Federation (LWF)
02.2018 - 04.2019

Deputy Headmaster & Teacher

Bortown Primary & Secondary School
01.2017 - 01.2018

Bachelor of Art and Science - Mathematics & Statistics

University of Toronto

Diploma - Community & Business Development

Gonzaga University (CBD)
Sowdo Mohamed