LILIA V TOLEDO
Fullerton,CA
Summary
Administrative assistant who posses great communication, customer service, excellent understanding of responsibilities and outstanding people skills. Detail and quality oriented with a great ability for mastering new tasks quickly. Office assistant able to work in fast-paced environment with a great ability to multi-task and prioritize daily workload. Experienced with various computer programs such as Windows, Excel and Word.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
CENTURY 21 Discovery
03.2019 - Current
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Coached new employees on administrative procedures, company policies and performance standards
- Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Monitored premises, screened visitors, updated logs and issued passes to maintain security
- Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department
Escrow Assistant
Equity Escrow
05.2016 - 02.2019
- Studied and clarified buyer, seller and lender instructions to determine escrow requirements
- Scheduled signings and gathered required paperwork
- Maintained open communication with lenders, brokers and borrowers
- Obtained documents such as proof of insurance and HOA documents and payoff statements
- Prepared estimated closing statements for buyer and seller
- Found new sources for office supplies and closely monitored inventory use to cut costs by any amount possible
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
- Kept reception area clean and neat to give visitors positive first impression
- Provided clerical support to over 100 company employees such as Real Estate Agents , by copying, faxing and filing documents
- Ordered HOA documents and distributed the documents accordingly to all parties to meet requirements and remove contract contingencies
Smith Allen Brea
02.2010 - 08.2014
- Last position worked here required mostly on a daily basis managing very busy incoming calls and clients coming in for update on their cases.
- Preparing progress reports client requested to be mailed to them.
- Called clients at least on monthly basis for updates or pending requirements for their accounts/cases.
- Assisted clients with payments over the phone, or any changes needed their automatic draft to our program.
- Assisted clients as Spanish interpreter when coming in to meet with attorney or over the phone.
- Processed incoming and outgoing mail to clients.
- Assisted clients with pulling Credit report information mostly to help them find accounts pending that our law firm could assist with.
- Assisted client through the process of bankruptcy, most of them Spanish Speakers.
- Over the 4 years I worked at the law firm was promoted several times started as a call center representative to working with attorney to help with clients issues or mainly clients needs as office assistant.
- Also helped with training of new employees and many other duties in the office.
Education
High School Diploma - General Education
Fullerton Union High School
Fullerton, CA2004
Associate of Arts - General
Southern School of Interpretation
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Fullerton Community College
Skills
- Bilingual - Spanish
- Self Starter
- Creative problem solving to maximise efficiency
- Employee training and development
- Deadline oriented
- Staff motivation
- Data collection and Data entry
- Excellent Customer Service
- 65 WPM
- Outstanding time management
- Excellent customer service
- Excellent Time management
- Well organized
Timeline
Administrative Assistant
CENTURY 21 Discovery
03.2019 - Current
Escrow Assistant
Equity Escrow
05.2016 - 02.2019
Smith Allen Brea
02.2010 - 08.2014
High School Diploma - General Education
Fullerton Union High School
Associate of Arts - General
Southern School of Interpretation
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Fullerton Community College
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