Summary
Overview
Work History
Education
Skills
Reading, running and hitting gym
Timeline
Hi, I’m

Sourabh Prasher

Wireless Manager
Victoria,British Columbia
Sourabh Prasher

Summary

Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing the proven ability to promote organization and availability through effective schedule development. Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic with the ability to perform effectively in independent or team environments. Innovative and goal-oriented Management professional committed to customer experience. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through dedication and hard work. Proficiencies in inventory control, sales, staff training, and development. Customer-oriented team player with expertise in generating optimal satisfaction levels while building profits and client generation. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

6
years of professional experience

Work History

OSL Retail Services

Wireless Manager
06.2022 - Current

Job overview

  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Managed senior-level personnel working in marketing and sales capacities.

OSL Retail Services

Photo Department Team Lead
03.2022 - 04.2022

Job overview

  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve their needs.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Managed over 9 associates and more than 60 customers each day.

OSL Retail Services

Electronics Sales Associate
01.2022 - 02.2022

Job overview

  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Recommended complementary purchases to customers, increasing revenue.
  • Listened to customer needs and desires to identify and recommend optimal products.

OSL Retail Services

Electronics Sales Associate
05.2021 - 10.2021

Job overview

  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Recommended complementary purchases to customers, increasing revenue.
  • Listened to customer needs and desires to identify and recommend optimal products.

Sehaj & Sehas Enterprises Limited

Sandwich Artist
02.2020 - 04.2021

Job overview

  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Identified price of goods and calculated bills with optical price scanners, calculators, and cash registers.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.

Sparkling Hues Gems Pvt. Ltd

HR Executive
07.2017 - 08.2019

Job overview

  • Performed research to collect and record data of the company's transactions
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources
  • Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
  • Assisted with event planning, including associated travel and logistical arrangements
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information

Education

Camosun College
Victoria

Post Degree Diploma In Human Resource Management from Human Resources Management
05.2021

Aryabhatta College, University Of Delhi
New Delhi, DL

Associate of Arts from Bachelors in Arts
04.2018

West Point Senior Secondary School
Delhi, DL

High School Diploma
2014

Skills

Product and service sales

  • Customer Assistance
  • Shrinkage Prevention
  • Scheduling and Time-Tracking
  • Inventory Accuracy
  • Staff Coaching and Training
  • Multi-tasking
  • Payroll and budgeting
  • Customer and client relations
  • Scheduling and calendar management
  • Customer Experience
  • Employee Retention
  • Customer Engagement
  • Staff Management
  • Budgeting
  • Problem-Solving
  • Customer Satisfaction

Reading, running and hitting gym

Reading is one of my hobby and I love reading as it increases my knowledge and fitness is also one of my favorite hobby.

Timeline

Wireless Manager

OSL Retail Services
06.2022 - Current

Photo Department Team Lead

OSL Retail Services
03.2022 - 04.2022

Electronics Sales Associate

OSL Retail Services
01.2022 - 02.2022

Electronics Sales Associate

OSL Retail Services
05.2021 - 10.2021

Sandwich Artist

Sehaj & Sehas Enterprises Limited
02.2020 - 04.2021

HR Executive

Sparkling Hues Gems Pvt. Ltd
07.2017 - 08.2019

Camosun College

Post Degree Diploma In Human Resource Management from Human Resources Management

Aryabhatta College, University Of Delhi

Associate of Arts from Bachelors in Arts

West Point Senior Secondary School

High School Diploma
Sourabh PrasherWireless Manager