Kosher Aziz
London,ON
Summary
To obtain new skills and new experience in the work field to further my development in the world of business and customer service. Experienced Customer Service Representative fluent in English and Kurdish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Wireless Manager
Staples
06.2022 - 10.2022
- Manage and facilitating cell phone sales.
- Dealt with backend tasks including inventory and audits.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Solved complex customer issues in addition to providing excellent customer service.
- Defined clear targets and objectives and communicated to other team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
Lead Wireless Expert
ASI Retail Services
07.2021 - 06.2022
- Facilitated cell phone sales, in addition to leading team by problem solving and coaching
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Dealt with backend tasks including inventory and audits
- Solved complex customer issues in addition to providing excellent customer service.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Recommended complementary purchases to customers, increasing revenue.
Sales Associate
OSL Retail Services
03.2016 - 07.2021
- Facilitated cell phone sales, responsible for meeting and exceeding monthly and quarterly targets
- Troubleshooted customer issues, investigated customer needs, inputted data entry for inventory, audits, customer call backs
- Enhanced customer service abilities for improved results during my tenure with the company.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
- Trained and developed new sales team associates in products, selling techniques, and company procedures.
- Engaged with customers to effectively build rapport and lasting relationships.
- Managed returns, exchanges and refunds in accordance with store policy.
Entertainment Associate
Futureshop
01.2013 - 01.2014
- Employed in Consumer Entertainment department
- Assisted customers with various forms of media, performed cross department sales, and responsible for meeting store targets on a monthly basis.
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Managed customer relations through communication and helpful interactions.
- Identified customer needs and wants to enhance customer experiences and boost sales.
Pick Up Associate
Toys R Us Canada
01.2011 - 01.2012
- Worked in Shipping & Receiving, responsible for unloading truck deliveries and organizing back-room inventory by size and department
- Responsible for retrieving high-price products.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Collaborated with team members to complete timely orders and avoid delays.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
Cashier
Tim Hortons
01.2009 - 01.2010
- Responsible for fulfilling customer orders, cleaning and organizing store and stock room, performed transactions.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
Education
AEC / DEP or Skilled Trade Certificate in Miller Heiman Sales Certification - Selling Skills And Sales Operations
Heiman
London, ON09.2022
Some College (No Degree) - Business Administration And Management
Fanshawe College
London, ONSkills
- Mobility Assistance
- Merchandise Quality Assurance
- Problem Anticipation and Resolution
- Strategic Business Initiatives
- Retail Management
- Bilingual (Kurdish, English)
- Customer Care
- B2B Service
- CRM Systems
Certification
CIFC CE Certificate EnglishSeptember 2015 to PresentA certification for passing Mutual Funds licensing exam.
Timeline
Wireless Manager
Staples
06.2022 - 10.2022
Lead Wireless Expert
ASI Retail Services
07.2021 - 06.2022
Sales Associate
OSL Retail Services
03.2016 - 07.2021
Entertainment Associate
Futureshop
01.2013 - 01.2014
Pick Up Associate
Toys R Us Canada
01.2011 - 01.2012
Cashier
Tim Hortons
01.2009 - 01.2010
AEC / DEP or Skilled Trade Certificate in Miller Heiman Sales Certification - Selling Skills And Sales Operations
Heiman
Some College (No Degree) - Business Administration And Management
Fanshawe College
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