Mandeep Kaur
Brampton,ON
Summary
Healthcare professional prepared to excel in high-demand clinical settings. Proven ability to maintain accurate records and support medical staff in delivering patient care. Reliable team player with focus on collaboration and adaptability, skilled in communication and time management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Wireless Consultant
Staples
05.2025 - Current
- Utilized advanced CRM tools to track customer interactions, maintain accurate records, and improve overall client relations management efforts.
- Managed inventory levels to ensure optimal product availability for both new and returning customers.
- Exceeded monthly sales targets by effectively showcasing the benefits of our wireless offerings to prospective customers.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Listened to customer needs and desires to identify and recommend optimal products.
Technology Consultant
Staples
05.2023 - 02.2025
- Assist customers with technology purchases by providing product knowledge, recommendations and solutions based on their needs.
- Setup, configure and troubleshoot computers, printers, networking equipment and related devices for customers.
- Promote and sell Staples tech services, protection plans and software solutions to drive sales and meet targets.
- Maintain and organize the technology department ensuring displays are functional, stocked and up to date.
- Stay current on technology trends and product updates to provide accurate information and enhance customer experience.
Sales and Retention Specialist
Nordia - Bell Canada
02.2022 - 04.2023
- Managed a portfolio of accounts effectively, monitoring sales pipelines to ensure timely follow-up on leads and opportunities.
- Managed high-volume call center environment, handling inbound and outbound calls professionally and efficiently.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Reduced churn significantly by identifying at-risk customers early and creating targeted retention campaigns.
Engagement Coordinator & HR Assistant
Amazon
05.2020 - 02.2022
- Plan, organize and execute site-wide employee engagement events, activities and recognition programs.
- Maintain and distribute engagement communication materials (bulletin boards, newsletters, digital signage, etc.).
- Assist with onboarding activities, including new hire orientation, training schedules and required documentation.
- Support timekeeping processes, attendance tracking and leave of absence documentation.
- Support Diversity, Equity & Inclusion initiatives at the site.
Personal Support Worker
Cooksville Care Center
06.2021 - 07.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
Personal Support Worker
Greenway Retirement Village
02.2018 - 04.2020
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Facilitated mobility assistance for patients requiring help with transfers or ambulation.
- Documented vitals, behaviors, and medications in client medical records.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Education
Business Administration And Commerce -
Canada College
03-2021
Office Adminstration Professional -
Sunview College
10-2018
Personal Support Worker -
Evergreen College
12-2017
Skills
- Mobility assistance
- Dementia care
- Personal hygiene assistance
- Emotional support
- Patient care
- Privacy and confidentiality
- Compassionate care
- Relationship building
- Recreational activities
- Client relationship management
- Clinical documentation
- Community integration
Certification
First Aid/CPR Level C
Joint health & Safety Committee Member - WSIB Ontario
Timeline
Wireless Consultant
Staples
05.2025 - Current
Technology Consultant
Staples
05.2023 - 02.2025
Sales and Retention Specialist
Nordia - Bell Canada
02.2022 - 04.2023
Personal Support Worker
Cooksville Care Center
06.2021 - 07.2021
Engagement Coordinator & HR Assistant
Amazon
05.2020 - 02.2022
Personal Support Worker
Greenway Retirement Village
02.2018 - 04.2020
Business Administration And Commerce -
Canada College
Office Adminstration Professional -
Sunview College
Personal Support Worker -
Evergreen College
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