Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abhishek Pandya

Calgary,Canada

Summary

Results-driven operations professional with expertise in retail sales, team leadership, customer service, and technical troubleshooting. Experienced in resolving customer issues, training staff, and managing documentation within technology-driven environments. Offers automotive dealership experience from India and technical knowledge suited for Parts and Service Systems Analyst roles.

Overview

12
12
years of professional experience

Work History

Wireless Manager

OSL Retail Services
Calgary, Canada
09.2022 - Current
  • Manage daily store operations, staffing coverage, and employee scheduling.
  • Supervise team members and maintain service standards.
  • Train staff, resolve customer concerns, and coach performance.

Wireless Associate

OSL Retail Services
11.2020 - 08.2022
  • Assisted customers with devices, plans, and accessories.
  • Delivered after-sales support and verified documentation.
  • Met sales targets and built strong customer relationships.

Visa Counselor

Krishna Consultants
, India
06.2017 - 11.2019
  • Managed documentation, interviewed clients, prepared quotes, and researched opportunities.

Parts and Service Advisor

Automotive Dealership
, India
04.2015 - 05.2017
  • Assisted with service inquiries, parts coordination, records, and customer communication.

Hardware Networking Technician

Astek Sales & Service
Ahmedabad, India
08.2014 - 03.2017
  • Performed maintenance, installations, and troubleshooting.

Freelancer Photographer & Image Editor

, India
  • Executed freelance photography and image editing projects, delivering high-quality results aligned with client goals.

Education

Bachelor of Science - Computer Science

Gujarat Technological University
India

High School Diploma -

Ankur High School
India

Skills

  • Customer relationship management
  • Customer service
  • Technical troubleshooting
  • Software and systems support
  • Inventory management
  • Operational support
  • Service support
  • Problem resolution
  • MS Office
  • Team collaboration and communication
  • Staff coordination
  • Communication skills

Timeline

Wireless Manager

OSL Retail Services
09.2022 - Current

Wireless Associate

OSL Retail Services
11.2020 - 08.2022

Visa Counselor

Krishna Consultants
06.2017 - 11.2019

Parts and Service Advisor

Automotive Dealership
04.2015 - 05.2017

Hardware Networking Technician

Astek Sales & Service
08.2014 - 03.2017

Freelancer Photographer & Image Editor

Bachelor of Science - Computer Science

Gujarat Technological University

High School Diploma -

Ankur High School
Abhishek Pandya