Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Soseipirialla (Soso) Atemie

Ottawa,ON

Summary

Detail-oriented and results-driven professional with experience as a Program officer, Testing Analyst and tax return assessment officer, seeking to leverage my analytical skills, project management experience, and technical expertise. Adept at coordinating cross-functional teams, managing project timelines, and ensuring the delivery of high-quality outcomes.

Overview

10
10
years of professional experience

Work History

Junior Program Officer

Canada Revenue Agency
09.2024 - 12.2024
  • Assisted in project planning: Collaborated with senior project managers and stakeholders to define project goals, timelines, scope, and deliverables
  • Developed project schedules: Helped create detailed project schedules, including milestones, deadlines, and resource allocation, to ensure projects stay on track
  • Supported team communication: Served as a liaison between project teams and stakeholders, ensuring that everyone is informed and up to date on project status and requirements
  • Coordinated meetings: Scheduled and facilitated regular project meetings, including status updates, planning sessions, and problem-solving discussions
  • Prepared reports: Assisted in preparing project reports for stakeholders, including progress updates, resource usage, risk assessments, and financial summaries
  • Maintained project records: Ensured that all project documentation is up-to-date and stored correctly, ensuring transparency and easy access for future reference

Software Testing Analyst

Canada Revenue Agency
06.2023 - 09.2024
  • Developed test plans and strategies: Created detailed test plans that outline testing objectives, scope, resources, timelines, and testing methodologies for both internal and external software applications used by the CRA
  • Defined testing criteria: Established clear and specific test scenarios based on the software's functional requirements, user stories, business rules, and compliance standards
  • Identified test cases: Designed test cases that comprehensively cover all system functionalities, including error handling, user inputs, security, and performance requirements
  • Tested software functionality: Evaluated whether internal and external software systems worked as intended and meet all specified requirements
  • Conducted performance testing: Tested how software performs under varying loads ensuring it remains responsive and efficient under stress
  • Validate encryption and data handling: Ensured that sensitive data is securely encrypted, stored, and transmitted, adhering to CRA’s security policies
  • Verified user authentication: Tested login systems, role-based access, and authentication mechanisms to ensure secure access to CRA systems
  • Reported defects and issues: Identified, documented, and reported bugs, defects, and discrepancies discovered during testing to the development team
  • Included detailed reproduction steps and expected vs
  • Actual behavior
  • Worked with developers: Collaborated with software developers to understand application design, clarify requirements, and provide feedback on potential issues discovered during testing
  • Validated system from a user perspective: Ensured that the software aligns with user expectations and business requirements, particularly for applications used by CRA staff and taxpayers
  • Documented test cases and results: Maintained comprehensive records of test cases, test data, and test execution results, ensuring documentation is clear and detailed
  • Maintained test documentation: Ensure that all test scripts, test cases, and testing methodologies are up to date and accessible for future reference
  • Collaborated with stakeholders: Communicated with developers, business analysts, and project managers to identify and resolve defects, improving overall quality

Assessment Processing Officer

Canada Revenue Agency
10.2022 - 06.2023
  • Reviewed specific complex tax scenarios: For example, assessed claims related to specific situation related to foreign tax credit or tax treaties
  • Prioritized work efficiently: Manage workloads and prioritize urgent cases, especially when dealing with complex or high-priority claims
  • Quality Assurance and coaching: Reviewed cases handled by junior staff and provided guidance on tax assessment procedures and best practices
  • Provided feedback and suggestions for efficiency: Collaborated with management on improvements that could be made on current procedures and made recommendations for more efficient assessments
  • Investigated discrepancies: Identified and investigated discrepancies or potential errors in claims made on tax returns, such as missing information or inconsistent data
  • Maintained documentation: Ensured all relevant tax return forms, supporting documents, and notes related to assessments are properly filed and stored according to CRA procedures
  • Ensured deadlines were met: Processed claims, tax returns, and adjustments within the timeframes set by the CRA, ensuring taxpayers receive their assessments in a timely manner

Assessment Processing Clerk

Canada Revenue Agency
06.2021 - 10.2022
  • Evaluated claims for credits and deductions: Reviewed claims for various credits (e.g., tuition tax credit, child tax benefits) and deductions (e.g., medical expenses, charitable donations) to determine if they meet eligibility requirements
  • Requested additional information: Contacted taxpayers (via mail, email, or phone) to request missing or incomplete information required to process their claims
  • Resolved taxpayer inquiries: Addressed questions or concerns from taxpayers regarding their tax returns, assessments, or claims
  • Assessed adjustments: Reviewed requests for adjustments to prior-year returns and verify if the claimed changes are justified
  • Investigated discrepancies: Identified and investigated discrepancies or potential errors in claims made on tax returns, such as missing information or inconsistent data
  • Maintained documentation: Ensured all relevant tax return forms, supporting documents, and notes related to assessments are properly filed and stored according to CRA procedures
  • Explained tax laws and regulations: Provide clarification to taxpayers regarding the rules and regulations for claiming deductions or credits, as necessary
  • Determined eligibility for claims: Assessed whether taxpayers are eligible for various tax benefits, credits, and deductions based on the information provided
  • Identified potential fraud or errors: Use knowledge of tax laws and patterns to spot signs of fraud or intentional misrepresentation on tax returns
  • Referred cases for review: If an issue arose that required specialized expertise (e.g., complex deductions or claims related to businesses), referred the case to a higher-level tax officer or auditor for further review
  • Maintained accurate records: Documented all interactions, assessments, adjustments, and communications in the CRA’s systems for future reference and audit purposes
  • Ensured deadlines were met: Processed claims, tax returns, and adjustments within the timeframes set by the CRA, ensuring taxpayers receive their assessments in a timely manner

Quality Assurance Agent/ Customer Service representative

UDS Health
06.2015 - 02.2021
  • Responded to customer inquiries: Handled customer questions via phone, email or live chat regarding products, orders, and services
  • Provided product information: Offered details about medications, including dosage, side effects, and usage instructions
  • Assisted with order processing: Helped customers track their orders, address delivery issues, and resolved any order discrepancies
  • Managed returns and refunds: Addressed issues related to returns, exchanges, and refunds according to pharmacy policies
  • Resolved complaints: Investigated customer complaints and took appropriate actions to resolve issues promptly, escalating as necessary
  • Confirmed prescriptions: Verified that prescriptions are valid, complete, and processed correctly, including any necessary communication with the prescribing doctor or pharmacy team
  • Processed orders: Ensured the correct medications are prepared and dispatched to the right addresses
  • Alerted customers to stock issues: Notified customers if an item is out of stock or backordered and offer alternatives when necessary
  • Updated customers on stock availability: Provided accurate information about the availability of specific medications or products
  • Reviewed order processes to ensure compliance: Reviewed orders and correspondence by agents to ensure compliance with company guidelines
  • Provided feedback and coaching: Coached junior agents on best practices and correct procedures when necessary

Education

Bachelor of Arts - Economics

University of Manitoba
Winnipeg, MB

Skills

  • Microsoft software (eg, Microsoft Excel, Access, PowerPoint)
  • Strong organizational and Time-management skills
  • Excellent written and verbal communication
  • Problem-solving and Analytical thinking
  • Team collaboration and Stakeholder management
  • Adaptability
  • Attention to Detail
  • Customer Service Skills
  • Confidentiality and Compliance skills
  • Computer Literacy

Languages

English
Native or Bilingual

Timeline

Junior Program Officer

Canada Revenue Agency
09.2024 - 12.2024

Software Testing Analyst

Canada Revenue Agency
06.2023 - 09.2024

Assessment Processing Officer

Canada Revenue Agency
10.2022 - 06.2023

Assessment Processing Clerk

Canada Revenue Agency
06.2021 - 10.2022

Quality Assurance Agent/ Customer Service representative

UDS Health
06.2015 - 02.2021

Bachelor of Arts - Economics

University of Manitoba

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Soseipirialla (Soso) Atemie