Sophie Lucchesi
Victoria
Summary
Hospitality professional with strong background in guest services and event coordination. Skilled in managing reservations, greeting guests, and providing exceptional customer experiences. Known for effective team collaboration and adaptability to changing needs. Highly organized with excellent communication and interpersonal skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hostess/Expo Runner
Original Joe's Restaurant & Bar
03.2022 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Storefront Employee
Tim Hortons
02.2021 - 03.2022
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Education
Bachelor of Business Administration - Business Administration And HR Leadership
Camosun College
Saanich, BC06-2028
High School Diploma -
Royal Bay Secondary School
Langford, BC06-2024
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Guest engagement
- Efficient collaboration
- Menu memorization
- Server support
Languages
English
Native or Bilingual
Certification
- CPR/AED Certification
- First Aid Certification - Red Cross
Timeline
Hostess/Expo Runner
Original Joe's Restaurant & Bar
03.2022 - Current
Storefront Employee
Tim Hortons
02.2021 - 03.2022
- CPR/AED Certification
- First Aid Certification - Red Cross
Bachelor of Business Administration - Business Administration And HR Leadership
Camosun College
High School Diploma -
Royal Bay Secondary School
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