Sara Toneguzzi
Vancouver,Canada
Summary
Experienced hostess/expo and camp facilitator with a strong background in hospitality, customer service, and problem-solving. Known to efficiently manage reservations, warmly greet guests, and deliver memorable experiences to ensure customer satisfaction. Recognized for exceptional teamwork and adaptability to changing needs. Highly organized with excellent communication and interpersonal skills.
Overview
4
4
years of professional experience
Work History
Hostess/Expo Runner
Browns Crafthouse
05.2022 - 08.2023
- Managed and organized incoming reservations and resolved customer inquiries about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly conversation throughout dining to ensure they received the best experience
- Developed strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating seating/reservations simultaneously.
- Acquired training on POS system to ensure orders were plated properly and arrived at tables in a timely manner
Basketball Coach
UBC Camps
07.2021 - 08.2023
- Enhanced player skills and motivation of kids aged 8-14 through personalized coaching and feedback.
- Promoted sportsmanship, teamwork, and respect among players both on and off the court.
- Created opportunities for players to develop leadership skills through helping/encouraging their teammates.
- Developed strong conflict resolution and communication skills by effectively addressing issues with kids and/or parents during camp.
Operations Staff
UBC Work Learn - War Memorial Gym
05.2022 - 07.2022
- Carried out gym opening and closing procedures.
- Executed set-up and take-down of heavy equipment (basketball hoops and volleyball nets).
- Maintained and managed the facility schedule to ensure timely operations with minimal disruptions to staff workflow.
- Attended to customer questions and needs with detail and accuracy.
- Trained new employees on safety procedures and essential job functions to ensure a smooth onboarding process.
Co-Op Student
Lakeshore Road Animal Hospital
03.2019 - 06.2019
- Gained hands-on experience by working directly with industry-specific tasks and applying learned concepts to real-world scenarios.
- Worked in a team environment, using our strengths and supporting weaknesses to maintain high productivity.
- Shadowed personnel, learning rules and guidelines on the operation of systems.
- Gained adaptability by quickly adjusting to a fast-paced environment and mastering new responsibilities.
Education
Bachelor of Science - Food, Nutrition and Health
UBC
Vancouver, BC05-2026
Diploma -
St. Ignatius of Loyola Catholic Secondary School
05.2020
Skills
- Customer service: proper phone etiquette to address customer needs with patience, ensuring a memorable experience
- Exceptional time management skills: ability to balance school-work and sports/extra-curricular commitments
- Leadership/Role Model: selected as a leader on UBC team, having responsibilities for decision-making, delegation, and empathy
- Collaborative: ability to work well in a team/group environment
- Basic understanding of Microsoft Office programs, Word, Excel, Outlook, PowerPoint
Timeline
Hostess/Expo Runner
Browns Crafthouse
05.2022 - 08.2023
Operations Staff
UBC Work Learn - War Memorial Gym
05.2022 - 07.2022
Basketball Coach
UBC Camps
07.2021 - 08.2023
Co-Op Student
Lakeshore Road Animal Hospital
03.2019 - 06.2019
Diploma -
St. Ignatius of Loyola Catholic Secondary School
Bachelor of Science - Food, Nutrition and Health
UBC
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