Sophie Hogan
Kelowna,BC
Summary
Professional and hard working recent UBC graduate looking for full time employment. Skilled at multitasking and learning on the job. Extensive customer service background with exceptional communication skills.
Overview
3
3
years of professional experience
Work History
Server
De Dutch Capri
05.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
English Tutor
Tutor Doctor
04.2023 - 06.2023
- Worked with students ranging in skill level from middle school to university
- Improved students' written and verbal English skills through personalized learning programs.
- Fostered a positive learning environment for students with ADHD and Dyslexia.
Sales Associate and Key Holder
Below the Belt
05.2022 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Sales Associate
Hudson’s Bay
05.2021 - 08.2021
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Host
Whitespot
- 08.2020
- Responsible for greeting, seating and payments for customers
- Responsible for thorough Covid-19 cleaning regimes
- Helped to train new staff members in hosting duties.
Education
Bachelor of Arts - English, Art History
University of British Columbia
Kelowna, BC06.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Academic Writing
Personal Information
Date of Birth: 07/22/2002
Volunteer Experience
Robert Bateman Library (09/2019-03/2020), before-school volunteering in the library to help sort and organize books in a timely and efficient manner. Worked with computer systems for checking in and out library books and assisted with scheduling.
References
- Allyn Ducharme, 778-878-6259, Below the Belt manager
- Joel Ewert, 250-681-0836, De Dutch Capri manager
Timeline
Server
De Dutch Capri
05.2023 - Current
English Tutor
Tutor Doctor
04.2023 - 06.2023
Sales Associate and Key Holder
Below the Belt
05.2022 - 08.2022
Sales Associate
Hudson’s Bay
05.2021 - 08.2021
Host
Whitespot
- 08.2020
Bachelor of Arts - English, Art History
University of British Columbia
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