Gisell Padilla
Vancouver,BC
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server Shift Leader
De Dutch Pannekoek House Inc.
03.2022 - 12.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
El Veneno Sea Food
05.2021 - 10.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined shift operations for increased efficiency by implementing effective delegation and task prioritization.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
Server
El Capi Sea Food
02.2019 - 03.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Associate of Arts -
University Canada West
Vancouver, BC04.2025
Advanced Co-Op Diploma - Hospitality Management
Arbutus College
Vancouver06.2023
Skills
- Assignment Delegation
- Customer Service Management
- Hospitality Administration
- Complaint Handling
- Exceptional Customer Service
- Strong Work Ethic
- Stress Management
- Safe Food Handling
- Order Management
Languages
English
Full Professional
Spanish
Native or Bilingual
Certification
- Serving It Right Cerificate
- Diploma in Hospitality Management
Timeline
Server Shift Leader
De Dutch Pannekoek House Inc.
03.2022 - 12.2023
Server
El Veneno Sea Food
05.2021 - 10.2021
Server
El Capi Sea Food
02.2019 - 03.2021
Associate of Arts -
University Canada West
Advanced Co-Op Diploma - Hospitality Management
Arbutus College
- Serving It Right Cerificate
- Diploma in Hospitality Management
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