Sophie Flower
Stratford,PE
Summary
Dedicated administrative professional with successful experience in fast-paced clinic and office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Service Specialist - Optical Associate
FYidoctors
07.2023 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
- Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
- Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Supported clinical staff during peak hours by assisting with room setup, light housekeeping duties, and supply inventory management.
Sales Associate - Key Holder
Charm Diamond Centres
01.2023 - 01.2024
- Maintained Highly Loyal clientele by delivering unparalleled service at every stage of shopping experience
- Greeting customers with friendly manner, always taking clients needs and giving them items above expectations
Hostess
Sam's Family Restaurant
06.2017 - 10.2022
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Informed servers of newly seated parties for speedy service.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
CAP Organizer Staff Member
Canadian Armed Forces
09.2020 - 04.2021
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked closely with Captains to maintain optimum levels of communication to effectively and efficiently complete projects.
- Planned multiple activities within time line for cadets to finish.
- Assisted Captains within teaching lessons.
- Streamlined event logistics by coordinating with vendors, managing budgets, and creating detailed timelines.
Education
Emergency First Aid And CPR
MHFA Basic Mental Health First Aid
Associate of Science - Kinesiology
Holland College
Charlottetown, PE06.2023
High School Diploma -
Bluefield High School
Hampshire, PE06.2021
Skills
- Public Speaking
- Problem Solving
- Dedication
- Customer Service
- Ability to Work Under Pressure
- Leadership
- Time Management
- Organization
- Fast Learning
Volunteer Experience
June 2020 - March 2024 | Organized Food drive | Branch #30 Kingston legion, Organized food drives Semi Annually
Took the lead on organizing another Food drive for the local food bank and completed many hours of volunteering and learning about organization, and making operational plans, advertising, and working with the new ways of organizing within a pandemic.
- Planned and coordinated communication with the radio and newspaper to spread the work
- Coordinated the drop off and collection of food to the food bank.
- Over 100 people came and donated
- With over 4 car loads of food we delivered the goods to the food bank.
October 2020 | Kingston Legion Branch 30
Started a new Project for the Veterans that fought in the wars and were from PEI, Researching veterans in the community.
November 2019-2021 | Remembrance Day Canada
- Laid wreaths, gave out poppies, and helped with organization of cadets at the remembrance day service
Cadets Leader, Organizer, Poppy Sales Leader
September 2016 - Present |New Haven Army Cadets Senior and Teacher
- Teaching younger cadets.
Certification
Available upon request
Timeline
Patient Service Specialist - Optical Associate
FYidoctors
07.2023 - Current
Sales Associate - Key Holder
Charm Diamond Centres
01.2023 - 01.2024
CAP Organizer Staff Member
Canadian Armed Forces
09.2020 - 04.2021
Hostess
Sam's Family Restaurant
06.2017 - 10.2022
Emergency First Aid And CPR
MHFA Basic Mental Health First Aid
Associate of Science - Kinesiology
Holland College
High School Diploma -
Bluefield High School
Available upon request
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