Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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MARIEL MARTINEZ

Edmonton,NW

Summary

I am a driven Optician with exceptional record of accomplishment in exceeding sales, service, and performance targets. High-energy team player ready to leverage abilities to positively impact sales numbers and promote company success. I am always engaged and committed to providing outstanding customer service while maximizing sales. Positive role model focused on team leadership, personnel support and customer relationship building. Offering 8 years of experience in customer service and answering routine product questions and meeting assigned goals.

Overview

6
6
years of professional experience

Work History

Registered Optician

FYidoctors
03.2020 - Current
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Maintained safe, clean and organized environment to increase patient comfort.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Confirmed quality control standards were met for all eyewear and contact lenses.

Sales Associate

YM Inc, Bluenotes, Londonderry
08.2017 - 02.2020
  • Answered incoming telephone calls to provide information about products, services, store hours, policies, and promotions
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices
  • Engage in upselling techniques
  • Recommended accessories and delivered details regarding latest promotions to increase sales
  • Assisted customers by finding needed items and checking inventory for items at other locations
  • Built strong, professional relationships with customers.

Education

Optical Sciences - Eyeglasses

Northern Alberta Institute Of Technology (NAIT)
Edmonton, AB
04.2023

Highschool diploma - undefined

Eastglen Highschool
Edmonton, AB
06.2019

Skills

  • Frame Fitting/Adjusting
  • Ordering frames
  • Ordering lenses
  • Office Cleaning
  • Preliminary testing
  • OCT
  • Optomap
  • Visual Field
  • Autorefractor
  • Auto lensmeter
  • Icare
  • Topography
  • Helping patients choose eye wear
  • Booking/Confirming appointments
  • Billing insurances
  • Verifying/Neutralizing lenses
  • Lens cutting
  • Follows instructions accurately
  • Superb time management
  • Excellent at building relationships
  • Reliable and punctual
  • Listening skills
  • Customer service
  • Product sales
  • Money handling
  • Outgoing personality
  • Team player mentality

Languages

English
Native or Bilingual

References

Amy Hooper (Manager at Fyidoctors) 

780-660-8366. 


Sarah Zmau (Manager at bluenotes)

780-298-5238


Please note: If my reference Amy Hooper does not pick up, please also try contacting my FYidoctors clinic directly and ask for her by name

780-428-0111

Timeline

Registered Optician

FYidoctors
03.2020 - Current

Sales Associate

YM Inc, Bluenotes, Londonderry
08.2017 - 02.2020

Optical Sciences - Eyeglasses

Northern Alberta Institute Of Technology (NAIT)

Highschool diploma - undefined

Eastglen Highschool

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MARIEL MARTINEZ