Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Paula Sherren

Stratford,PE

Summary

Detail-oriented professional with extensive experience in billing management and issue resolution at Island EMS. Demonstrated success in process improvement and customer service, with a strong ability to manage confidential documents and coordinate meetings. Expertise in office operations, ensuring efficiency in fast-paced environments through strong organizational skills and multitasking. Proven leadership in fostering teamwork and collaboration across departments, driving operational efficiency and productivity.

Overview

23
23
years of professional experience

Work History

Building Ambassador

Vida Living
Stratford, PE
01.2024 - Current
  • Completed comprehensive training on supervising multi-unit residences via VIDA University.
  • Facilitated tenant transitions following VIDA processes for effective occupancy management.
  • Coordinated with contractors to uphold plumbing, mechanical, and pest control standards.
  • Executed general maintenance tasks to ensure optimal building and unit conditions.
  • Cultivated relationships with tenants to improve satisfaction regarding living environments.
  • Performed unit flips, including cleaning, painting, and conducting minor repairs.
  • Delivered official communications, such as letters and warnings, to tenants as needed.
  • Resolved daily operational issues to sustain seamless building management.

Billing & Office Administration Coordinator

Island EMS
Charlottetown, P.E.I.
01.2010 - Current
  • Company Overview: Emergency services firm.
  • Serve as Billing & Office Administration Coordinator for face paced emergency services firm.
  • Direct all administrative and project support efforts.
  • Daily office duties include:
  • Responsible for all patient invoicing and billing issues of ambulance services and special events.
  • Responsible for cash receipt entry and deposit verification.
  • Dealing with and corresponding with government liaisons.
  • Providing back-up reception services to clients in person and on the phone.
  • E-filing and hard copy filing.
  • Preparing office documents, proposals, and presentations.
  • Data entry and database management.
  • Provide Administrative support to management team as required to ensure efficient operation.
  • Processing and disposing of confidential documents.
  • Perform Quality Audits.
  • Organize meetings including scheduling, preparation of agendas, collection and distribution of materials, recording minutes and follow-up.
  • Manage schedules and appointments; book travel and prepare itineraries.
  • Support various committees and liaise with internal and external parties as required.
  • Recruiting and new employee orientation.
  • Event Coordination.
  • Emergency services firm.

Executive Assistant

Investors Group Financial Services
Charlottetown, P.E.I.
10.2006 - 01.2010
  • Directed all administrative and project support for two financial consultants.
  • Provided reception services to clients via phone and in-person.
  • Managed daily filing, including e-filing and hard copy organization.
  • Prepared documentation for daily transactions and office presentations.
  • Facilitated team meetings to enhance communication and collaboration.
  • Conducted data entry and maintained databases for accurate record-keeping.
  • Coordinated travel arrangements and transportation logistics for consultants.
  • Maintained schedules and agendas using electronic scheduling tools.

Bookkeeper

DP Murphy Inc. (Wendy’s)
Charlottetown, P.E.I.
11.2005 - 12.2009
  • Executed daily bookkeeping for fast-paced restaurant operations.
  • Assisted in store front operations during peak business hours.
  • Balanced and deposited daily financial records with accuracy.
  • Compiled and entered daily sales data into reporting systems.
  • Submitted comprehensive sales reports to head office.
  • Collaborated with front cash staff to complete customer orders efficiently.
  • Engaged with customers while presenting orders at the counter.
  • Prepared food and beverages according to operational standards.

Waitress

Flex Mussels
Charlottetown, P.E.I.
05.2009 - 10.2009
  • Performed daily customer service tasks to enhance guest experience.
  • Seated and served customers efficiently to maximize operational flow.
  • Prepared food and beverages, maintaining high standards of quality.
  • Executed table side wine service for an elevated dining experience.
  • Managed daily opening and closing procedures for restaurant operations.
  • Handled cash, debit, and credit card transactions accurately.
  • Conducted daily cash deposits to ensure financial accountability.
  • Utilized touch screen ordering system to streamline order processing.

Office Manager

Website Advantage
Charlottetown, P.E.I.
03.2002 - 11.2005
  • Directed administrative and project support efforts in fast-paced website services firm.
  • Executed all accounting functions, including payroll and financial reporting.
  • Managed correspondence with government liaisons to ensure compliance.
  • Provided reception services for clients in-person and via phone.
  • Handled e-filing and hard copy filing for efficient document management.
  • Prepared office documents, proposals, and presentations with attention to detail.
  • Conducted data entry and managed database for accurate record-keeping.
  • Oversaw website maintenance, content management testing, and search engine optimization.

Education

Certificate - Organizational Leadership

Harvard Manage Mentor Program
other
03-2025

Business and Technology Manager Diploma -

Career Skills College
Charlottetown, Prince Edward Island
01.2001

Skills

  • Typing proficiency 80 wpm
  • Issue resolution
  • Process improvement
  • Billing management
  • Data entry
  • Customer service
  • Confidential document handling
  • Meeting planning

References

References available upon request.

Timeline

Building Ambassador

Vida Living
01.2024 - Current

Billing & Office Administration Coordinator

Island EMS
01.2010 - Current

Waitress

Flex Mussels
05.2009 - 10.2009

Executive Assistant

Investors Group Financial Services
10.2006 - 01.2010

Bookkeeper

DP Murphy Inc. (Wendy’s)
11.2005 - 12.2009

Office Manager

Website Advantage
03.2002 - 11.2005

Certificate - Organizational Leadership

Harvard Manage Mentor Program

Business and Technology Manager Diploma -

Career Skills College

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Paula Sherren