Sophie Campisano
Summary
Enthusiastic and reliable professional taking pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintaining focus and a positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Montana's
12.2023 - Current
- Serves guests food and beverages in a positive and friendly manner
- Providing customers excellent service and having an enthusiastic attitude
- Maintaining knowledge of the menu items to help with food and beverage selections
- Served food and beverages promptly with focused attention to customer needs.
- Completing the responsibilities of side duties, openings, and closings
Server
Stacked Pancake and Breakfast House
05.2022 - 09.2022
- Greet customers and maintain a friendly demeanor throughout their experience
- Accurately take food and beverage orders, effectively and correctly through the ordering system
- Understand and communicate what is on the menu and answering any questions customers may have
- As well as making recommendations on menu selections to customers if necessary
- Accurately deliver food to customers, making sure that what comes out of the kitchen is correct and appealing before taking it to the table.
Server
Michelangelo's Banquet Centre
03.2018 - 03.2022
- Delivering quality customer service while working collaboratively in a team environment
- Planning and executing events and functions including set up for up to 1000 attendees resulting in a positive guest experience
- Utilizing multi-task skills to provide optimal food and beverage service in a fast-paced environment.
Education
Business- Sales and Marketing -
Niagara College
Niagara-on-the-Lake, ON04.2025
High School Diploma -
St. Thomas More Catholic Secondary School
Hamilton, ON06.2020
Skills
- Strong communication and customer service skills
- Out-going with genuine interpersonal skills
- Team player
- Effective problem solver and multi-tasker
- Proficient organizational, administrative and computer skills
- Strong Work Ethic
- Guest Engagement
Certification
- Standard First Aid and CPR
- Smart Serve Certified
Volunteer Experience
Ancaster Food Drive, Ancaster, ON, March 2018, March 2019, March 2020, Efficiently distributing promotional flyers and collecting food donations to maximize the number of donations for those in need in the community.
Languages
English
Native or Bilingual
Timeline
Server
Montana's
12.2023 - Current
Server
Stacked Pancake and Breakfast House
05.2022 - 09.2022
Server
Michelangelo's Banquet Centre
03.2018 - 03.2022
Business- Sales and Marketing -
Niagara College
High School Diploma -
St. Thomas More Catholic Secondary School
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