Summary
Overview
Work History
Education
Skills
Languages
Hobbies/Interests
Additional Information
Timeline
Generic

Meghan Bola

Delta,Canada

Summary

Previous Certifications & Training over the years:

  • Food-safe Certification 2020
  • Life Saving Society Training & First Aid (CPR Level C) 2013-2018
  • Canadian Red Cross RespectED: Violence & Abuse Prevention 2016
  • Privacy and Information Sharing Awareness Certification 2016
  • Non-violent Crisis Intervention Certification 2016


Overview

11
11
years of professional experience

Work History

Server

Diamond Sweets & Restaurant
05.2017 - Current
  • Customer Service Excellence: Delivered exceptional service to guests by greeting them warmly, providing menu recommendations, and addressing customer inquiries promptly, ensuring a high standard of hospitality.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Order Taking & Processing: Accurately took food and beverage orders, ensuring correct details for preparation and delivery. Communicated orders efficiently to the kitchen and bar staff.
  • Food & Beverage Knowledge: Maintained an in-depth knowledge of the menu, including ingredients, preparation methods, and daily specials, to provide tailored recommendations to guests.
  • Table Management & Service Flow: Managed multiple tables efficiently, ensured the timely delivery of food and beverages, maintained cleanliness, and responded to guests’ needs promptly, enhancing their overall dining experience.
  • Staff Supervision & Training: Assisted in supervising junior staff, providing guidance on proper service standards, and training new employees to ensure high-quality service delivery. Fostered teamwork to ensure smooth operations.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Upselling & Revenue Generation: Promoted daily specials and high-margin items to increase sales, ensuring a balance between guest satisfaction and maximizing restaurant revenue. Managed and created engaging content for the restaurant’s social media platforms (Instagram, Facebook, Tiktok etc.) to increase brand visibility.
  • Cash Handling & Billing: Accurately processed guest payments, including cash, credit cards, and other methods, and provided receipts and change, ensuring financial transactions were completed in a professional and efficient manner.
  • Team Leadership & Operational Management: Managed front-of-house operations, coordinating between servers, kitchen staff, and management to ensure smooth service during peak hours. Addressed operational challenges, resolving issues in a timely manner.
  • Conflict Resolution & Guest Satisfaction: Addressed and resolved customer complaints or issues with professionalism and care, ensuring that any concerns were resolved to the guests' satisfaction, resulting in repeat business.
  • Health, Safety & Regulatory Compliance: Ensured strict adherence to health, safety, and regulatory standards, maintaining a clean and safe working environment for both staff and guests.
  • Adaptability & Flexibility: Demonstrated flexibility by working on off days, adapting to changing needs of the restaurant, and offering consistent service during busy or peak times.

Front Desk Manager and Associate

Casbah Day Spa
11.2022 - 06.2024
  • Cultural Sensitivity: Interacted with a diverse clientele, respecting and accommodating different cultural norms and preferences.
  • Problem-Solving and Conflict Resolution: Handled guest complaints and resolved conflicts diplomatically, ensuring a positive outcome while maintaining the spa's reputation for high-quality service. Demonstrated patience, empathy, and quick thinking under pressure. Addressed client needs, inquiries, and again complaints with professionalism and care, maintaining high levels of satisfaction.
  • Communication and Interpersonal Skills: Acted as the primary point of contact for clients & staff, resolving issues, managing expectations, and maintaining strong relationships. Developed excellent verbal and written communication skills, ensuring clear and effective interactions with diverse clientele and team members.
  • Team Leadership/ Collaboration and Training: Managed and trained a team of front desk staff, fostering a collaborative, positive, respectful and efficient team work environment. Coordinated team schedules, monitored performance, and ensured that staff upheld the spa’s service standards, directly contributing to a smooth operation.
  • Coordinated with other departments (housekeeping, spa attendants) as well to address guest needs and ensure seamless operations.
  • Customer Service Excellence: Delivered exceptional customer service in a fast-paced, luxury spa environment, ensuring a seamless and positive experience for every guest.
  • Upselling and Sales: Increased revenue by upselling additional services and products, contributing to achieving business targets and promoting a premium experience to customers.
  • Delivered exceptional customer service, ensuring smooth check-ins/outs, handling guest inquiries, and resolving issues to guarantee satisfaction.
  • Managed reservations, bookings, billing, and payments using spa-specific systems, maintaining attention to detail and accuracy.
  • Overall, managed daily front desk operations to meet the most exceptional customer service experience while providing the utmost relaxed atmosphere and energy.

Office Clerk

B&C Foods
05.2021 - 11.2021
  • Coordinated communication between departments, handling correspondence and supporting team members to maintain workflow efficiency
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Managed administrative tasks including filing, data entry, and scheduling to ensure smooth office operations
  • Ensured compliance with safety and cleanliness standards, contributing to a safe working environment.
  • Coordinated deliveries and stock movement, optimizing space and ensuring timely restocking

Youth Care Worker

IDM Youth Services
08.2020 - 12.2020
  • Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
  • Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
  • Improved communication skills among youths by encouraging group discussions and collaborative projects.
  • Enhanced youth development by implementing structured activities and educational support.
  • Provided emotional and practical support to youth in care, promoting a safe, positive, and nurturing environment.
  • Developed and implemented individualized care plans, journals etc supporting personal growth and addressing behavioral or emotional challenges.
  • Fostered strong communication with families, social workers, and other professionals to ensure the well-being and progress of each individual.
  • Led group activities, encouraging teamwork, problem-solving, and skill development in a supportive setting.

Sales Associate

H&M Retail
10.2019 - 02.2020
  • Maintained store presentation, ensuring merchandise was organized, visually appealing, and aligned with brand standards to engage customers and promote specific merchandise.
  • Promoted store sales and special offers, consistently meeting or exceeding individual and team sales targets
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Delivered outstanding customer service, assisting with product selection, answering inquiries, and providing personalized styling advice to enhance the shopping experience.
  • Processed transactions accurately and efficiently, handling returns and exchanges with professionalism and strictly according to store policy.
  • Adapted quickly to changing priorities and high-volume periods, demonstrating excellent multitasking and problem-solving skills in a fast-paced environment.

Hostess

Boston Pizza Restaurant
05.2018 - 08.2018
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, informing accurate wait times and other information/requests while updating reservation logs simultaneously.
  • Greeted customers warmly & professionally upon arrival and provided friendly and warm presence throughout dining experience.
  • Maintained a polished and professional personal appearance, consistently adhering to company grooming and uniform standards to create a positive first impression for guests.
  • Assisted in managing guest flow during peak hours, coordinating with servers and kitchen staff to minimize wait times and ensure customer satisfaction.
  • Addressed guest inquiries, resolved complaints, and maintained a positive atmosphere, ensuring guests felt valued and cared for, and the dining experience overall went smoothly.
  • Demonstrated excellent communication skills, both in-person and over the phone, ensuring seamless service delivery.
  • Maintained a clean and organized front area ensuring the first impression of the restaurant was always positive and in line with company standards.
  • Continuously looking for ways to improve and or enhance customer experience and satisfaction. Customer loyalty is the goal.

Youth Day Camp Supervisor

North Delta School District
07.2015 - 08.2017
  • Led and supervised a group of children, ensuring their utmost safety, well-being, and engagement throughout daily activities and events.
  • Developed and implemented age-appropriate activities, fostering teamwork, creativity, and personal growth in a fun and structured environment.
  • Managed group behavior and resolved conflicts, promoting positive social interactions and ensuring a respectful and inclusive atmosphere.
  • Communicated effectively with children, parents, and staff, providing regular updates on the children's progress and addressing any concerns.
  • Ensured adherence to safety protocols and camp guidelines, maintaining a secure environment for all participants.
  • Motivated and inspired campers, serving as a positive role model and providing encouragement to help them build confidence and teamwork skills.
  • Managed daily schedules, ensuring timely transitions between activities and maintaining a high-energy environment.
  • Worked collaboratively with a team of camp staff to plan, coordinate, and execute camp events, enhancing the overall camp experience for all attendees.

Sales Associate

Walmart
10.2015 - 04.2017
  • Provided exceptional customer service, assisting customers with product inquiries, locating items, and offering personalized recommendations.
  • Maintained a clean, organized, and welcoming store environment, ensuring shelves were stocked and displays were neat.
  • Operated the cash register, processed payments accurately, and handled returns and exchanges in line with company policies.
  • Promoted sales and store promotions, upselling products to meet daily targets and enhance customer satisfaction.
  • Assisted with inventory management, including stock replenishment, organizing product deliveries, and conducting inventory checks.
  • Supported team members in achieving store goals and maintaining high standards of service.
  • Ensured compliance with health, safety, and security protocols, contributing to a safe shopping environment.
  • Assisted with opening and closing the store, ensuring all operational procedures were followed.

Student Housekeeping

UBC
06.2014 - 08.2014
  • Maintained cleanliness and organization of student residence rooms, common areas, and restrooms, ensuring high standards of hygiene and presentation.
  • Delivered exceptional customer service by promptly addressing student and staff requests, ensuring satisfaction with cleanliness and room conditions.
  • Worked efficiently in a fast-paced environment, managing time and tasks to meet daily cleaning and maintenance schedules.
  • Ensured the proper handling and disposal of cleaning materials, maintaining a safe environment and adhering to health and safety regulations.
  • Collaborated with team members and supervisors to ensure rooms were prepared on time for new arrivals and check-outs, supporting smooth operations.
  • Reported maintenance issues and supplied inventory needs to ensure that all areas were well-equipped and functional.
  • Assisted with special cleaning projects and events, demonstrating flexibility and adaptability in meeting varying needs.
  • Provided a warm, welcoming atmosphere for students and guests, contributing to a positive living experience

Education

2017-2022 - Humanities, Social Sciences

University of Victoria
Victoria, BC

High School Diploma -

North Delta Secondary
North Delta
06-2016

Skills

  • Project Management & Task Execution: Demonstrated ability to plan and execute projects from start to finish with clear objectives, meeting deadlines, and adapting to changing circumstances Quick to learn and apply new skills in fast-paced environments
  • Multilingual Communication: Fluent in English and Punjabi, enabling effective communication with a diverse range of passengers and colleagues
  • Customer Service Excellence: Strong problem-solving skills, focused on providing solution-based outcomes and delivering exceptional customer service Committed to maintaining professionalism, kindness, and respect in all interactions
  • Organizational Skills: Expertise in keeping workspaces clean, organized, and efficient, with a focus on labeling, sorting, and optimizing workflows for ease of access and order
  • First Aid & Emergency Response: First Aid & CPR Knowledge (including training for adults, children, pregnant women, and infants), along with Non-violent Crisis Intervention Certification and WorkSafeBC Certification Skilled in responding to emergencies with composure and confidence Deescalation is an important skill to know
  • Communication & Social Skills: Strong verbal communication skills, capable of engaging effectively with people of all ages, including children & seniors, creating positive interactions in customer service roles
  • Teamwork & Leadership: Proven leadership and team collaboration skills Experience in guiding groups, developing leadership skills, and motivating peers Recognized for adaptability in diverse team environments I love people and working alongside them!
  • Digital & Social Media Marketing: Proficient in social media advertising, marketing, and sales Capable of leveraging digital platforms to promote products and services, enhancing customer engagement
  • Work Ethic & Dependability: Highly reliable, punctual, and committed to delivering results Strong attention to detail and a proactive approach to work
  • Health & Safety Compliance: Upholding safety and safety protocols to the highest standard and priority It Also aware of privacy and information sharing protocols, ensuring safety and confidentiality in all operations
  • Life-Guarding Training (2013-2018): Developed lifesaving principles embodied in the four components of water rescue education - judgment, knowledge, skill and fitness Learned tows and carries, and defense methods and releases in preparation for challenging rescues of increased risk involving conscious and unconscious victims of various types Very very good swimmer

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Professional Working

Hobbies/Interests

  • Helping & Serving Others: Passionate about supporting others, whether through volunteer work or day-to-day interactions, fostering a positive and collaborative environment.
  • Fitness & Healthcare: Actively engaged in fitness and health-related activities, promoting physical and mental well-being, which helps maintain high energy levels and overall health.
  • Reading & Writing: Avid reader and writer, with a focus on personal development and expanding knowledge. These activities enhance my communication skills and ability to think critically.
  • Hair & Makeup: Interested in beauty and grooming, maintaining a clean and cut image ultimately makes me shine on the inside too.
  • Spiritual Meditation: Practicing mindfulness and meditation to cultivate inner peace, resilience, and emotional balance, helping me manage stress and remain composed in challenging situations. Prayer is very important to me and being one with God.
  • Music: I love classical music, prayer music, violin, piano overall soothing tunes. Feels like a breath of fresh air.

Additional Information

Over 10 years of experience in providing exceptional customer service in diverse, high-paced environments. Known for combining hospitality with a genuine enthusiasm for creating memorable customer experiences, while maintaining the highest standards of safety, service and operational excellence. Also adept at leveraging emotional intelligence to understand customer needs resolve issues effectively, even in challenging situations. In addition, a strong advocate for inclusivity and cultural diversity ensuring all customers are treated with the utmost care & attentiveness so that they leave feeling valued and respected. Exceptional teamwork abilities, actively engaging with colleagues at all levels to drive company goals, foster a positive work environment, and ensure an outstanding cohesive experience!

I am eager to grow and continuously learn, it would be an honor to further develop my skills within Emirates, contributing to the company's success while enhancing my career in a dynamic, world-class environment. Committed to delivering the premium service Emirates is known for, with a focus on long-term customer loyalty and satisfaction.

Timeline

Front Desk Manager and Associate

Casbah Day Spa
11.2022 - 06.2024

Office Clerk

B&C Foods
05.2021 - 11.2021

Youth Care Worker

IDM Youth Services
08.2020 - 12.2020

Sales Associate

H&M Retail
10.2019 - 02.2020

Hostess

Boston Pizza Restaurant
05.2018 - 08.2018

Server

Diamond Sweets & Restaurant
05.2017 - Current

Sales Associate

Walmart
10.2015 - 04.2017

Youth Day Camp Supervisor

North Delta School District
07.2015 - 08.2017

Student Housekeeping

UBC
06.2014 - 08.2014

2017-2022 - Humanities, Social Sciences

University of Victoria

High School Diploma -

North Delta Secondary

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Meghan Bola