Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Interests
Volunteer
Timeline
Generic

Warda Amin

Summary

Currently studying in Paralegal program with almost1 year experience in legal research. Seeking to bring work experience and academic training into a law firm's entry-level paralegal position. Focused student with knowledge of food sanitation and safety, customer satisfaction, and telephone etiquette. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised as diligent by my peers, I can be relied upon to help your team achieve its goals.

Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills in customer service.

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

CAPTAIN BOIL
09.2021 - 06.2024
  • Provided excellent customer service by anticipating needs and responding promptly to requests
  • Greeted and accommodated guests, building positive experience from first interaction
  • Demonstrated ability to interact with customers in a friendly and professional manner
  • Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders
  • Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods
  • Used good communication skills to reduce guest dissatisfaction
  • Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
  • Memorized frequent customer preferences to build relationships and loyalty
  • Memorized menu to help diners make informed meal choices
  • Listened to customer concerns and complaints and quickly rectified issues
  • Assisted with training of new staff members
  • Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
  • Processed payments and completed register transactions accurately
  • Used focus and memorization skills to keep track of tables and remember orders
  • Resolved customer complaints and inquiries in a timely manner
  • Answered telephones to take reservations or to-go orders
  • Checked on guests to verify satisfaction with each course
  • Prepared and served food and beverages to customers
  • Removed dishes and glasses from tables or counters to take to kitchen for cleaning
  • Assisted with training new wait staff members to ensure proper procedures were followed at all times
  • Exercised focus and concentration to keep track of tables and remember orders
  • Monitored food and beverage levels to satisfy customer needs
  • Informed kitchen of special dietary needs or requests, delivering personalized meal options
  • Set up linens, dishes, and silverware to prepare tables for customers
  • Suggested additional items to customers to increase restaurant sales
  • Swept and mopped floors and removed trash
  • Informed customers of daily specials
  • Created and maintained optimal communication chain, reducing guest dissatisfaction
  • Described ingredients and cooking methods to explain preparation of various food items
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
  • Persuaded or influenced guest purchase by enticing with higher margin items and add-ons
  • Wrote patrons' food orders on order slips or entered orders into computers for transmittal to kitchen staff
  • Filled condiment, salt and pepper, and napkin containers
  • Attended company and restaurant trainings and meetings to improve serving skills
  • Prepared hot, cold and mixed drinks for patrons and chilled bottles of wine
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Grocery Associate

STORE
08.2019 - 10.2020
  • Stocked shelves with merchandise while adhering to company standards for product placement and facing of goods
  • Developed excellent customer service skills, including upselling and cross-selling products
  • Provided assistance to customers throughout the checkout process, ensuring a positive experience
  • Prepared sales slips and sales contracts
  • Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory
  • Cleaned and straightened shelves and displays
  • Stocked shelves with merchandise according to company guidelines
  • Organized backroom storage areas according to company standards
  • Answered questions regarding store and merchandise
  • Cleaned display cases, shelves and aisles regularly for optimal presentation of merchandise
  • Assisted shoppers in locating desired products, resulting in increased customer satisfaction and sales.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Ensured a well-stocked store by consistently replenishing shelves with fresh merchandise.
  • Handled customer inquiries in a timely manner, addressing concerns and providing helpful solutions.
  • Managed inventory accurately by conducting regular counts and updating records accordingly.

Education

Diploma - Paralegal

Durham College
09-2025

Diploma - Chemical engineering technology

Seneca

Highschool Diploma - Highschool

Marc Garneau collegiate institution Seneca college
07.2018

Skills

  • Pay close attention to detail
  • Professionalism and strong work ethic
  • Leadership
  • Good computer skills
  • Excellent research and writing skills
  • Friendly and outgoing
  • Microsoft, Excel, Doc
  • Teamwork and collaboration
  • Oral and written communication skills
  • Decisiveness
  • Works well independently
  • Food safety practice
  • Customer services
  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Customer service
  • Cleanliness standards
  • Menu memorization
  • Food running
  • Quality control
  • Food safety practices
  • Table bussing
  • Allergy awareness
  • Food sales and promotion
  • Task prioritization
  • Tableside etiquette
  • Guest seating
  • Table setting
  • Food station setup
  • Food delivery
  • Food and beverage pairings
  • POS operation
  • Hostess support
  • Check payment processing
  • Take-out service
  • Table setting arrangements
  • Team member support
  • Server training
  • Dining customer service
  • Warm and friendly
  • Multitasking
  • High energy and stamina
  • Cool under pressure
  • Excellent communication

Languages

Urdu
Native or Bilingual
English
Full Professional

Certification

Smart server Certificate

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved customer complaints.
  • Supervised team of three staff members.
  • Efficiently served many tables satisfied customers during an average shift.

Interests

  • I like working with my hands and fixing things
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Watching Movies and TV Shows
  • Cooking
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Gardening
  • I enjoy helping others and giving back to the community
  • Crafting and DIY Projects
  • Baking
  • Bread Making
  • Animal Care
  • Mindfulness Practices
  • Reading
  • Video Gaming
  • Strategy Games
  • Cake Decorating
  • Fashion
  • I have a passion for photography and editing photos
  • I enjoy cooking for friends and family gatherings
  • Photography

Volunteer

GEORGE S HENERY ACADEMY , Toronto , ONTARIO

Library Assistant

February 2014 - July 2015

  • Assisted library staff in daily operations, including checking in and out of books, managing inventory, and shelving materials.
  • Provided excellent customer service by greeting patrons, answering inquiries, and guiding them to resources.
  • Organized and maintained library resources, ensuring a clean and accessible environment for visitors.

Timeline

Server

CAPTAIN BOIL
09.2021 - 06.2024

Grocery Associate

STORE
08.2019 - 10.2020

Highschool Diploma - Highschool

Marc Garneau collegiate institution Seneca college

Diploma - Paralegal

Durham College

Diploma - Chemical engineering technology

Seneca

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Warda Amin