Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sophia Khan

Brampton,ON

Summary

Dedicated and customer-focused Barista Shift Supervisor with 5 years of hands-on experience supervising employees and overseeing day-to-day operations. Proven track record of leadership and excellency in handling customer complaints, managing daily operations, driving team performance, and planning and setting up displays and promotional banners.

Overview

6
6
years of professional experience

Work History

Guest Experience Leader

McDonald's
06.2018 - 04.2019
  • Developed and maintained positive relationships with guests for satisfaction.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Maintained point-of-service (POS) computer system for automated order taking.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Barista Shift Supervisor

Starbucks
04.2019 - Current
  • Collaborated with cafe management to design and implement promotional strategies for cafe items.
  • Increased employee retention rates by recognizing individual achievements and fostering a supportive work culture where team members felt valued.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Handled high volumes of cash daily, keeping meticulous records to ensure accountability and transparency.
  • Supported inventory management efforts by assisting with tracking stock levels and placing orders when necessary.
  • Balanced multiple registers at the end of shifts, confirming accurate reporting of daily sales totals.

Education

Bachelor of Arts - Criminology

Toronto Metropolitan University
Toronto, ON
04.2024

Skills

  • Cash Handling
  • Commitment to customer service
  • Handling fast paced working environment
  • Inventory controls
  • Hand-Crafted Drink Recipes
  • Barista Training
  • Espresso machine operation
  • Cleanliness Maintenance
  • Equipment Purchasing
  • Conflict Resolution and De-escalation

Languages

English

Timeline

Barista Shift Supervisor

Starbucks
04.2019 - Current

Guest Experience Leader

McDonald's
06.2018 - 04.2019

Bachelor of Arts - Criminology

Toronto Metropolitan University

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Sophia Khan