Christine Joy Ordeniza
North Vancouver,BC
Summary
Dynamic Guest Experience Leader with a proven track record at STS Saba Restaurants Ltd O/a McDonald's, enhancing guest satisfaction through exceptional communication and problem-solving skills. Recognized for training team members and fostering loyalty, while adeptly upselling services to drive revenue growth. Committed to delivering outstanding service in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Guest Experience Leader
STS Saba Restaurants Ltd O/a McDonald's
10.2024 - Current
- Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
- Contributed to revenue growth by upselling additional products or services when appropriate during guest interactions.
- Trained new team members on best practices in delivering outstanding customer service in a fast-paced environment.
- Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
Juicer
Joe and the Juice UAE
03.2023 - 09.2024
- Optimized ingredient usage by accurately measuring portions for consistent flavor profiles across all menu items.
- Followed all cleanliness and sanitation procedures.
- Maintained a clean and organized workspace, ensuring compliance with health codes and regulations.
- Established a strong rapport with regular customers, fostering trust through friendly service and product knowledge expertise.
- Collaborated with team members to streamline tasks for efficient service delivery during peak hours.
- Utilized excellent communication skills to address customer inquiries and concerns with professionalism.
- Processed payments correctly and promptly.
- Resolved customer complaints professionally, ensuring their satisfaction while adhering to company policies.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Barista
Tim Hortons Cafe
03.2021 - 03.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Team Member
Kentucky Fried Chicken
02.2019 - 02.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
Education
Bachelor of Science - Hotel And Restaurant Management
Our Lady of Triumph Institute of Technology
Ozamiz City, Philippines03-2018
Skills
- Leadership qualities
- Guest experiences
- Exceptional communication
- Guest services
- Guest communication
- Latte Art
- Problem-solving
- Multitasking
- Cash handling
Accomplishments
- Basic Food Safety Hygiene
- Owning the guest Experience and all about coffee
- Promoted to Coffee Captain after 10 months.
Languages
English
Professional Working
Hindi
Limited Working
Timeline
Guest Experience Leader
STS Saba Restaurants Ltd O/a McDonald's
10.2024 - Current
Juicer
Joe and the Juice UAE
03.2023 - 09.2024
Barista
Tim Hortons Cafe
03.2021 - 03.2023
Team Member
Kentucky Fried Chicken
02.2019 - 02.2021
Bachelor of Science - Hotel And Restaurant Management
Our Lady of Triumph Institute of Technology
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