Sophia Duthie
North Vancouver,BC
Summary
A committed and versatile individual with broad experience in customer service and teamwork in various positions, such as a retail associate, barista, and cashier. Demonstrated skill in effectively interacting and communicating with customers, delivering outstanding service, and quick problem solving. Skilled in handling numerous responsibilities in fast-paced settings, with a dedication to upholding high-quality and efficient standards.
Overview
5
5
years of professional experience
Work History
Retail Associate
Grouse Mountain Resort
09.2024 - 10.2024
- Assists customers by providing excellent service, helping them find products, and answering inquiries
- Operate cash registers, handle transactions, restock merchandise, and maintain an organized store environment
- Create a positive shopping experience and support team efforts to meet sales targets
- Actively engaged with customers to provide general assistance and information on store merchandise.
Front of House
Grouse Mountain
02.2022 - 10.2024
- Quick problem-solving, adapting to new menus, learning new skills, and working in fast-paced environments
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Assisted in training new Front of House Staff, fostering teamwork and improving overall service quality.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Childminder
Freelance
09.2019 - 10.2022
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Developed age-appropriate activities and crafts to engage children.
Coach
West Vancouver Football Club
09.2020 - 01.2022
- Independently coached 10-14 kids from ages 5-10
- Created last-minute drills and adjusted the session plans to match the individual teams' skill levels
- Safely managed kids in athletic activities by carefully following club COVID-19 safety protocols
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
Education
High School Diploma -
Handsworth Secondary School
North Vancouver, BC06.2024
Certificate -
Serving It Right
Vancouver, British Columbia01.2022
Skills
- Excellent Customer Service
- Great Time Management Skills
- Teamwork and Communication Skills
- Adaptability and Multitasking Skills
- Problem-Solving Skills
- Sales Skills
References
Available upon request
Hobbies and Interests
- Videography
- Photography
- Skiing
- Volleyball
- Hiking
Volunteer Experience
BTS Videographer and Photographer, In The Coeur, North Vancouver, BC, 02/01/23 - 06/01/24
- Shooting photos and videos of the cast and crew at work
- Capturing candid shots that provide insight into the production process
- Capturing video content for promotional material and archival purposes
Grad Council Publicity Representative, Handsworth Secondary School, North Vancouver, BC, 09/01/23 - 06/22/24
- Brainstorming, planning, preparing, and running events and activities for over 300 students
- Weekly content creation and management of social media accounts on TikTok and Instagram to increase engagement
- Hosting meetings and working alongside other council members as well as my co-representative
Languages
English
Native or Bilingual
Timeline
Retail Associate
Grouse Mountain Resort
09.2024 - 10.2024
Front of House
Grouse Mountain
02.2022 - 10.2024
Coach
West Vancouver Football Club
09.2020 - 01.2022
Childminder
Freelance
09.2019 - 10.2022
Certificate -
Serving It Right
High School Diploma -
Handsworth Secondary School
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