Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Sonia Thompson

Sainte-Thérèse,QC

Summary

Accomplished Cabin Safety Specialist and Flight Attendant with a proven track record at Pascan Aviation, showcasing a strong work ethic and exceptional problem-solving skills. Excelled in enhancing passenger satisfaction and safety, demonstrated through meticulous audits and effective emergency management. Adept at fostering teamwork and ensuring regulatory compliance, significantly contributing to operational excellence.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Cabin Safety Specialist

Pascan Aviation
10.2021 - Current
  • Audit of procedures and equipment on board to ensure compliance.
  • Periodic in-flight checks, coaching of flight attendants, and providing feedback to managers on the in-flight service provided.
  • Management and processing of flight reports.
  • Supporting colleagues at departures and arrivals, fostering a team spirit, and unity within the group.
  • Assignment and management of special projects.
  • Coordinated acquisition of essential catering and dry store inventory.
  • Help employees achieve their goals, and instill safe and efficient work methods.

Flight Attendant

Pascan Aviation
05.2021 - Current
  • Ensure cabin safety through thorough pre-flight checks.
  • Harmonized pre-flight and in-flight communications maintaining uninterrupted service.
  • Ensured safety and comfort of customers onboard aircraft.
  • Coordinate with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
  • Prepare the cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
  • Support passengers with special needs, and provide assistance to wheelchair passengers.
  • Uphold the airline's exceptional safety standards by ensuring regulatory compliance during every flight.
  • Increased customer satisfaction by providing high-quality service and attending to passengers' needs with empathy and professionalism.

Flight Attendant

Skyregional Airlines
05.2012 - 03.2021
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Ensured safety and comfort of customers onboard aircraft.
  • Maintained clean and orderly cabin environment throughout flights, enhancing overall passenger experience.
  • Supported service quality improvements through effective feedback reporting.
  • Solved in-flight emergencies calmly and effectively, minimizing passenger distress and ensuring safety.
  • Responded to passenger emergencies to provide first aid.
  • Delivered food and beverage service, reading material and other in-flight services.

Education

Accounting And Finance

UQAM
Montreal, QC

College Diploma - Accounting

Collège Lionel-Groulx
Sainte-Thérèse, QC

High School Diploma -

Polyvalente Sainte-Thérèse
Sainte-Thérèse, QC

Skills

  • Strong work ethic
  • Attention to detail
  • Problem-solving
  • Calm under pressure
  • Clear communication
  • Teamwork and collaboration
  • Multitasking Abilities
  • Emergency procedures

Languages

English
Native or Bilingual
French
Native or Bilingual

Certification

Leadership and finesse

Human trafficking

Timeline

Cabin Safety Specialist

Pascan Aviation
10.2021 - Current

Flight Attendant

Pascan Aviation
05.2021 - Current

Flight Attendant

Skyregional Airlines
05.2012 - 03.2021

Accounting And Finance

UQAM

College Diploma - Accounting

Collège Lionel-Groulx

High School Diploma -

Polyvalente Sainte-Thérèse

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Sonia Thompson