Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Julie Joly

Thunder Bay,Ontario

Summary

Experienced and results-driven Manager of Cabin Safety with a strong focus on developing, implementing, and overseeing comprehensive training programs for flight attendants. Proven ability to lead and mentor cabin crew, ensuring consistent performance, regulatory compliance, and preparedness for in-flight emergencies. Committed to maintaining the highest standards in cabin safety, emergency preparedness, and service delivery.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Manager, Cabin Safety

WASAYA AIRWAYS
11.2023 - Current
  • Ensures a current and approved Flight Attendant Manual is in place
  • Ensures current approved Initial/Annual Flight Attendant training programs are in place
  • Conducts regular reviews of the Flight Attendant Manual and Initial/Annual Training Programs.
  • Instructs Initial and Annual Ground School for Flight Attendants
  • Issues directives and notices to the Flight Attendants as required
  • Investigates inflight incidents and passenger complaints, and provides appropriate resolutions or follow-ups
  • Supports cabin safety audits and internal quality control reviews
  • Oversees flight attendant scheduling and staffing levels in coordination with Flight Operations
  • Promotes a culture of safety, teamwork, and exceptional customer service within the cabin crew team
  • Assumes any responsibilities delegated by the Director Of Flight Operations
  • Maintains Flight Attendant training records
  • Conducts line checks on Flight Attendants
  • Participates in daily ops meetings
  • Developed an In-Flight Services Standards Program and Guide.
  • Maintains current qualifications and compliance as a Flight Attendant
  • Maintains a current knowledge of the Canadian Aviation Regulations and Standards
  • Knowledge of crew member collective bargaining agreements
  • Handles payroll-related tasks for flight attendants

OFFICE ADMINISTRATOR

GTA'S FINEST RESTORATION COMPANY
03.2023 - 10.2023
  • Organized and maintained filing systems, including electronic databases and records.
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
  • Composed correspondence such as letters, emails, memos, reports and other documents.
  • Processed payroll and payroll taxes in QuickBooks.
  • Maintained employee payroll records and processed payroll data accurately.
  • Performed clerical duties such as photocopying, faxing and scanning documents.

In-Charge Flight Attendant

PORTER AIRLINES
03.2022 - 02.2023
  • Supervise and lead junior flight attendants ensuring smooth operations and high standards of safety and service.
  • Oversee the safety and security of all passengers, ensuring adherence to safety protocols and regulations
  • Manage any in-flight incidents or disturbances
  • Perform or oversee pre-flight safety checks of emergency equipment and cabin condition
  • Provide high-level customer service, addressing passenger concerns, requests, and complaints with professionalism.
  • Conduct pre-flight briefings with fellow Flight Attendant to review emergency procedures, service duties, and flight details
  • Ensured the safety, security and comfort of passengers by providing excellent customer service
  • Monitor and manage the service delivery of food, beverages, and amenities to passengers
  • Lead debriefing after the flight, ensuring all safety protocols were followed and addressing any issues that arose

FLIGHT ATTENDANT

SUNWING AIRLINES
10.2017 - 03.2022
  • Conducted pre-flight safety demonstrations and ensured compliance with safety regulations
  • Provided customer service, addressing passenger needs, resolving concerns, and ensuring comfort throughout the flight.
  • Served meals, beverages, and other services while maintaining a high level of professionalism and attention to detail.
  • Worked collaboratively with fellow crew members to maintain a safe and pleasant environment for passengers
  • Conducted pre-flight safety checks of emergency equipment and delivered safety briefings to passengers
  • Supervised and helped train new employees, ensuring smooth integration into the company culture and operations

Education

HIGH SCHOOL DIPLOMA -

GLOUCESTER HIGH SCHOOL
Ottawa, ON
01.2016

Skills

  • Bilingual (English French)
  • Leadership and Management of Cabin Crew Teams
  • Extensive knowledge of Canadian Aviation Regulations and Standards
  • Development and delivery of training programs for Flight Attendants
  • Expertise in cabin safety protocols, emergency procedures, and emergency equipment
  • Strong written and verbal communication skills
  • Performance evaluation, coaching, and staff development
  • Strong Work Ethic

Accomplishments

- Successfully passed the Transport Canada Flight Attendant Manager Exam, demonstrating strong knowledge of regulatory compliance, safety procedures, and cabin crew management.


- Developed and implemented an Inflight Service Standards Program and Guide, enhancing consistency, quality, and customer satisfaction across all cabin crew service delivery.



Certification

  • Valid RAIC holder
  • First AID and CPR certified
  • Dangerous Goods Certificate
  • Fire Extinguisher Training Certificate

Languages

French
Native or Bilingual
English
Native or Bilingual

Timeline

Manager, Cabin Safety

WASAYA AIRWAYS
11.2023 - Current

OFFICE ADMINISTRATOR

GTA'S FINEST RESTORATION COMPANY
03.2023 - 10.2023

In-Charge Flight Attendant

PORTER AIRLINES
03.2022 - 02.2023

FLIGHT ATTENDANT

SUNWING AIRLINES
10.2017 - 03.2022

HIGH SCHOOL DIPLOMA -

GLOUCESTER HIGH SCHOOL

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