Marla Bondy
Calgary
Summary
Professional with over 10 years of customer service and safety experience seeking part time employment.
Demonstrates the ability to work in changing and challenging environments alone or as part of a team.
Overview
39
39
years of professional experience
Work History
Flight Attendant / Cabin Safety Manager
Sunwing Airlines
10.2019 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to Transport Canada & Canadian Aviation regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the flight deck crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
Account Manager / Insurance Broker
Lane's Insurance Inc.
03.2017 - 09.2022
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
- Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Assisted clients with claims processing, ensuring a smooth experience during difficult times.
- Collaborated with underwriters to negotiate favorable terms for clients, ensuring competitive pricing and comprehensive coverage.
- Conducted risk assessments to identify potential liabilities and recommend appropriate coverage levels based on clients'' unique situations.
- Achieved high customer retention rates by maintaining open communication channels and addressing concerns promptly.
SSA Agent
WestJet Airlines
10.2014 - 06.2016
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Maintained call center speed and accuracy while booking, cancelling and amending flights.
- Promoted customer loyalty program, resulting in increased guest satisfaction and repeat business.
Insurance Broker / Senior Partner
Calgary West Insurance Ltd.
04.1986 - 01.2014
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
- Assisted clients with claims processing, ensuring a smooth experience during difficult times.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Collaborated with underwriters to negotiate favorable terms for clients, ensuring competitive pricing and comprehensive coverage.
- Conducted risk assessments to identify potential liabilities and recommend appropriate coverage levels based on clients'' unique situations.
- Successfully progressed from Level II Insurance broker to include Senior Partner of the firm.
Education
Initial Flight Attendant & RAIC Holder Program -
WestJet / Sunwing Airlines Campus Certification
Calgary, ABLevel I And II General Insurance Broker License -
Alberta Insurance Council
Calgary, AB07-1988
High School Diploma -
James Fowler High School
Calgary, AB06-1985
Skills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Reliability and punctuality
- Professional appearance
- Verbal and written communication
- Safety procedures
Timeline
Flight Attendant / Cabin Safety Manager
Sunwing Airlines
10.2019 - Current
Account Manager / Insurance Broker
Lane's Insurance Inc.
03.2017 - 09.2022
SSA Agent
WestJet Airlines
10.2014 - 06.2016
Insurance Broker / Senior Partner
Calgary West Insurance Ltd.
04.1986 - 01.2014
Initial Flight Attendant & RAIC Holder Program -
WestJet / Sunwing Airlines Campus Certification
Level I And II General Insurance Broker License -
Alberta Insurance Council
High School Diploma -
James Fowler High School
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