Summary
Overview
Work History
Education
Skills
Timeline
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Sonet Benny

Windsor,Canada

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Global Excel Management Inc.
Windsor, Canada
05.2024 - 08.2025
  • Manage incoming customer inquiries and resolve issues efficiently.
  • Educate clients on billing, claims, and support processes.
  • Maintain accurate customer interaction records for follow-up.

Technical Support

Sutherland Global Services
Windsor, Canada
09.2020 - 04.2024
  • Handled high-volume technical support calls with issue resolution.
  • Diagnosed and resolved hardware/software issues from basic to advanced.
  • Delivered customer-focused service in a fast-paced call center environment.

Accountant

Jaks Associates & Chartered Accountants
Kerala, India
09.2017 - 12.2018
  • Supported accounting tasks, including data entry and record management.
  • Assisted in preparing financial reports and maintaining documentation.
  • Assisted in preparing financial statements and reports for client review.

Education

Hospitality Management -

St. Clair College
Windsor, ON
08.2020

Bachelor of Commerce Degree -

Kannur University
Kerala, India
06-2017

Skills

  • Critical thinking
  • Technical troubleshooting
  • Customer education
  • Customer service
  • Time management
  • Problem-solving

Timeline

Customer Service Representative

Global Excel Management Inc.
05.2024 - 08.2025

Technical Support

Sutherland Global Services
09.2020 - 04.2024

Accountant

Jaks Associates & Chartered Accountants
09.2017 - 12.2018

Hospitality Management -

St. Clair College

Bachelor of Commerce Degree -

Kannur University

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Sonet Benny