SONET BENNY
Windsor, Ontario,ON
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Global Excel Management Inc.
05.2024 - Current
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
Technical Support
Sutherland Global Services
09.2020 - 04.2024
- Answer phones and responds to customer request
- Identify, research and resolve technical customer issues as trained
- Diagnose, troubleshoot and resolve basic to advanced technical concerns
Warehouse Package Handler (part Time)
FedEx
08.2022 - 02.2023
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Assembled, sealed, and loaded packages into correct trucks.
- Worked well in a team setting, providing support and guidance.
Line Cook (Part Time)
WFCU Credit Union
09.2019 - 04.2020
- Maintained smooth and timely operations in preparation and delivery of meals.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend, and holiday shifts.
Accountant Assistant
Jaks Associates & Chartered Accountants
05.2017 - 07.2018
- Book-Keeping and preparing financial accounts
- Compute tax and prepare tax returns
- Report to Manager and assist with various accounting functions
Education
Diploma in Hospitality Management
St Clair College
08.2020
Bachelor Degree in Commerce
Kannur University
03.2017
Skills
- Active Listening
- Critical Thinking
- Customer service-focused
- Call center experience
- Decision-making skills
- Data entry
Timeline
Customer Service Representative
Global Excel Management Inc.
05.2024 - Current
Warehouse Package Handler (part Time)
FedEx
08.2022 - 02.2023
Technical Support
Sutherland Global Services
09.2020 - 04.2024
Line Cook (Part Time)
WFCU Credit Union
09.2019 - 04.2020
Accountant Assistant
Jaks Associates & Chartered Accountants
05.2017 - 07.2018
Diploma in Hospitality Management
St Clair College
Bachelor Degree in Commerce
Kannur University
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