Sonal Thakral
Mississauga,ON
Summary
Seek to work in an environment that will challenge me further; while allowing me to contribute to the continued growth and success of the organization. Obtain a position that will provide me the ability to apply my customer management and work experience to the growing industry.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Condominium Manager
Duka Property Management
11.2025 - Current
- Managed day-to-day operations of condominium community, ensuring resident satisfaction and compliance with regulations.
- Coordinated maintenance requests and vendor services, improving response times and service quality.
- Developed and implemented community engagement programs, fostering a sense of belonging among residents.
- Oversaw financial management processes, including budget preparation and expense tracking for the condominium association.
- Conducted regular property inspections to identify maintenance issues, facilitating timely repairs and upkeep.
- Mediated resident disputes effectively, promoting harmonious community relations and conflict resolution strategies.
- Trained new staff on operational procedures, ensuring consistency in service delivery across the team.
- Maintained detailed records of all transactions, contracts, and correspondence for easy reference and compliance with industry regulations.
- Implemented cost-effective maintenance strategies for improved building conditions and reduced expenses.
- Ensured legal compliance by keeping up-to-date with relevant legislation affecting condominium management.
- Facilitated dispute resolution between residents, promoting a harmonious living environment.
- Organized regular meetings with residents to discuss updates, gather feedback, and address concerns.
- Oversaw property inspections, identifying areas for improvement and scheduling necessary repairs or upgrades.
- Conducted move-out and move-in inspections to determine charges for damages and market readiness.
- Prepared and processed lease and rental applications using Software.
Head office Administrator
Duka Property Management
02.2025 - 10.2025
- Communicate with and receive instructions from the Administrative Supervisor, and report back as required.
- Monitor and manage all incoming emails, correspondence, and faxes; respond, reply, or forward them as appropriate.
- Answer incoming phone calls, maintain a call log, and take detailed messages as necessary.
- Communicate with the Board of Directors as directed by the Condominium Manager.
- Communicate with contractors and place service calls as directed by the Condominium Manager.
- Issue purchase orders and prepare invoices for processing.
- Assist with and document all client complaints, concerns, and service needs on daily log sheets.
- Resolve administrative problems and inquiries; prepare written responses to routine requests.
- Monitor and maintain office supply inventory; place orders with suppliers as instructed.
- Fax, scan, and copy various documents as required.
- Maintain organized filing systems—both digital and physical—for letters, correspondence, memos, requests, notices, and other documents. Retrieve documents as needed.
- Update and maintain databases such as owners’ lists, contract summaries, service agreements, site information, liens records, status certificate records, and New Owner Information Certificate records on a daily/weekly basis/ as required.
- Manage Common Element Fee arrears monthly: take timely action to collect outstanding amounts and provide updates to the Condominium Manager.
- Prepare board meeting packages as instructed by the Condominium Manager.
- Assist in preparing owner meeting packages as required.
- Prepare and distribute required information certificates.
- Perform other administrative duties as needed.
Site office Administrator
Parkside Village- Duka Property Management
05.2023 - 10.2024
- Communicate and receive instructions from the Administrative Supervisor and report to them as needed.
- Check e-mails, correspondence, and faxes and answer, reply, or forward as required.
- Answer and maintain a record of all phone calls and take detailed messages as needed.
- Communicate with the Board of Directors, as instructed by the Condominium Manager.
- Greet all clients, visitors, unit owners, residents/tenants, contractors and people dropping by the company and ensure the needs of each person are met.
- Communicate with contractors and place service calls, as instructed by the Condominium Manager.
- Issue purchase orders and prepare invoices for processing.
- Assist and record on log sheets all various complaints/concerns and needs of our clients daily.
- Resolve administrative problems and inquiries, prepare written responses to routine enquiries.
- Monitor and maintain office supplies inventories (make orders to Suppliers as needed as per instructions).
- Fax, scan and copy various documents as required;
- Maintain soft and hard copies of letters, correspondence, memos, requests, notices, etc., and keep them filed in an organized manner. Retrieve documents from the filing system as needed;
- Update and maintain databases such as owners’ lists, contract summaries, service agreements, site information, liens records, status certificate records, and New Owner Information Certificate records on a daily/weekly basis/ as required.
- Consistently update information for all trades including insurance coverage and WSIB.
- Persistently handle Common Element Fee arrears every month, take proper and timely action in collecting outstanding arrears, and report/update the Condominium Manager with the units in arrears.
- Ensure preparation of packages for board meetings as per instructions of the Condominium Manager.
- Assist in the preparation of owner’s meeting packages as per instructions of the Condominium Manager.
- Prepare and distribute information certificates as needed.
- Perform other duties when needed.
Dispatcher
10.2022 - 04.2023
- Assign drivers and trucks, draw up routes, direct the pickup and delivery activities of drivers, and receive customers’ requests for the pickup and delivery of freight.
- Book loads on direct request from the existing customers for the deliveries and pickups while calculating miles and quoting an appropriate price.
- Have a well known knowledge of invoicing and paycheques.
- Ensured that the department maximizes utilization from a fleet and mileage perspective.
- Ensure that all customer requirements from an on-time delivery standpoint are met.
- Ensured that communication flows well , to planners, driver manager, to driver
- Ongoing personal/professional development of team members so that they are independent.
- Push productivity in an ethical manner.
- Provide feedback and advise management group on additional measures company needs to take to retain drivers and grow fleet.
- Well known on how to function xpert and avaial.
Marketing specialists
07.2022 - 10.2022
- Shape and communicate our vision and mission.
- Translate brand elements into plans and go-to-market strategies.
- Conducting market research to establish customer trends and habits that can lead to sales.
- Establish goals and objectives to reach our customers through appropriate marketing channels (digital and traditional).
- Build and maintain relationships with new and existing customers through prospecting and networking.
- Lead creative development to motivate the target audience to “take action”.
- Promote brand awareness through marketing efforts.
- Establish performance specifications, cost and price parameters, market applications and sales estimates.
- Support the Social Media Coordinator with marketing activities by demonstrating expertise in various areas, including optimization, advertising, social media, direct marketing, and event planning
- Assist with the analyses of marketing data, including campaign results, conversion rates, and online traffic, to improve future marketing strategies and campaigns.
- Perform other duties when needed.
Security Concierge
ELITE RESIDENTIAL
02.2022 - 07.2022
- Patrolling and securing the building.
- Monitor and Authorize access to the building.
- Filing reports for daily occurrences.
- Receive packages for residents.
- Answer telephone to take messages, provide assistance, and answer questions.
- Remind people of rules and violations.
Education
Business Marketing
Centennial College
Toronto, OntarioSkills
- Computer proficiency
- Leadership experience
- Communication skills
- Organizational know-how
- People skills
- Collaboration talent
- Problem-solving abilities
Certification
Certification (Dispatching- Rai dispatch training)
Languages
English
Professional Working
Timeline
Assistant Condominium Manager
Duka Property Management
11.2025 - Current
Head office Administrator
Duka Property Management
02.2025 - 10.2025
Site office Administrator
Parkside Village- Duka Property Management
05.2023 - 10.2024
Dispatcher
10.2022 - 04.2023
Marketing specialists
07.2022 - 10.2022
Security Concierge
ELITE RESIDENTIAL
02.2022 - 07.2022
Business Marketing
Centennial College