Brittanee Denesik
Edmonton,Canada
Summary
Property Manager focused on portfolio management and effective stakeholder communication. Demonstrated success in achieving exceptional client retention by addressing complex disputes and implementing customer-centric solutions. Skilled in project coordination, budget oversight, and vendor relations.
Overview
21
21
years of professional experience
Work History
Licensed Condominium Manager
Core Real Estate Group
Edmonton, AB
02.2019 - Current
- Managed budget oversight and financial reporting for property expenses, ensuring fiscal accountability.
- Produced annual operating budgets and performed monthly financial reviews to ensure the long-term fiscal health of each Condominium Corporation.
- Developed dedicated project management budgets and delivered transparent financial reporting to Boards, providing clarity on reserve fund expenditures and cash flow impacts.
- Managed the end-to-end project lifecycle for large-scale capital improvements, from initial site assessment and engineering review to final deficiency walkthroughs.
- Facilitated multi-stakeholder communication to navigate complex capital projects, ensuring ownership was informed of progress while managing Board decision-making timelines.
- Ensured strict compliance with Alberta’s Prompt Payment and Construction Lien Act, managing payment timelines and statutory declarations to mitigate legal risks and maintain positive vendor relations.
- Administered complex construction contracts, verifying that work performed aligned with quoted scopes and managing change orders to prevent budget overruns.
- Acted as the primary liaison between professional engineers, Boards of Directors, contractors, and owners to ensure technical specifications were met and stakeholder expectations were aligned.
- Facilitated communication with homeowners, tenants, and Board of Directors to address concerns and provide timely updates.
- Resolved complex owner concerns and disputes with diplomacy and empathy, utilizing strong conflict-resolution skills to reach amicable solutions while upholding corporation bylaws.
- Coordinated maintenance requests and service task completion, enhancing responsiveness to resident needs.
- Coordinated maintenance requests and repairs using a centralized tracking system, improving response times and ensuring high-quality workmanship from third-party vendors.
- Conducted regular inspections of facilities to ensure proper maintenance.
- Developed and enforced community rules to uphold property standards.
- Spearheaded resident satisfaction initiatives by implementing proactive communication strategies, ensuring owners were kept informed of building updates, maintenance, and community news.
- Organized community events to enhance resident engagement.
- Liaised with vendors to secure services and negotiate contracts effectively.
- Handled inquiries regarding building operations, rules, and regulations.
- Applied advanced organization and planning skills to juggle concurrent projects across a diverse portfolio without compromising day-to-day operational standards.
- Cultivated high-trust relationships with Boards of Directors and owners, maintaining a service-first approach that resulted in a high contract retention across the portfolio.
Office Manager
Integrated Management & Realty Ltd.
01.2014 - 01.2018
- Managed reception desk operations, scheduling and supervising receptionists to ensure smooth front desk functionality.
- Monitored and replenished office supplies, furniture, business cards, and equipment to support daily operations.
- Processed and coded invoices for internal office building, ensuring accuracy in financial records.
- Processed payroll using Ceridian while maintaining up-to-date WCB accounts.
- Created and monitored internal purchase orders in Yardi for efficient procurement.
- Administered web-based door lock system for secure building access.
- Managed Cisco phone system administration for optimized communication.
- Conducted background checks on all new employees to ensure compliance with hiring standards.
Residential Property Administrator
Integrated Management & Realty Ltd.
01.2011 - 01.2013
- Managed tenant relations and coordinated repair and maintenance requests to resolve lease issues and enhance tenant satisfaction.
- Ensured 24/7 availability of emergency services to meet tenant needs promptly.
- Oversaw all maintenance mechanics at managed properties to ensure high service standards.
- Requested quotations, negotiated contracts, and supervised property maintenance work to ensure quality service and budget adherence.
- Administered leases by reviewing billings, analyzing clauses, preparing vacancy reports, and enforcing compliance to minimize disputes.
- Coordinated with accounting to document lease payments and initiated collections of delinquent accounts.
- Acted as liaison among owner, tenants, and prospective tenants to facilitate communication.
- Managed loss prevention, risk management, security, maintenance, and daily operational activities effectively.
Receptionist
Integrated Management & Realty Ltd.
01.2010 - 01.2011
- Answered high volume multi-line telephone, ensuring prompt and courteous service to clients
- Responding to telephone, email and in person inquiries from clients
- Assisting clients with debit, credit and cash transactions
- Created forms, letters, reports, and memos.
- Organized, maintained, and coordinated office files for efficient retrieval and workflow
- Administered all inbound/outbound mail and packages, facilitating timely communication and delivery
- Send and accept shipments as requested
- Enter details of parking violations into database
Administrative Assistant
Henderson & Butt Appraisal Consultants/Ergil & Jackson Appraisals Ltd.
01.2007 - 01.2010
- Facilitated residential appraisal requests for clients, ensuring timely processing
- Completed initial appraisal requests and gathered essential information to open new files
- Pulling legal descriptions, condo plans, taxing information and zoning information on various properties
- Daily filing of completed residential files
- Processed client transactions, including debit, credit, and cash, ensuring accurate record-keeping
- Answering the main office telephone line
Personal Assistant/Administration
DDK Visioneering Unlimited Inc./Integra Mechanical
01.2005 - 01.2006
- Using Microsoft Word, Excel, and Power-Point daily
- Attended lead meetings, taking accurate minutes to ensure clear communication of decisions
- Developed contracts, case studies, and profiles to support project initiatives
- Organized office filing system to improve document retrieval efficiency
Promotional Rep
Urban Bella Marketing Group
01.2008
- Promoted new products, ideas, and events to engage the public
- Represented various clients at events to enhance brand visibility
- Distributed information and product knowledge to inform and educate potential customers
Education
Licensed Associate - Condo Manager
Haskayne School of Business
Calgary, AB03-2022
Payroll Compliance Legislation -
01.2017
Payroll Fundamentals -
01.2017
Construction Safety Training and Generic WHMIS -
01.2007
Skills
- Accuracy and reliability
- Budget management
- Project management
- Contract administration
- Customer relationship management
- Stakeholder communication
- Financial reporting
- Event coordination
- Conflict resolution
- Team collaboration
- Time management
- Computer literacy
- Communication skills
- Vendor management
- Problem solving
- Efficiency strategies
- Professionalism and teamwork
- Ability to work under pressure
- Self-motivation
- Microsoft Office proficiency
- Telephone etiquette
- Interpersonal skills
References
- Shawna Mariacci, Bentall Kennedy, 780-222-1987
- Duane Anderson, DDK Visioneering Unlimited Inc., 587-785-5554
Timeline
Licensed Condominium Manager
Core Real Estate Group
02.2019 - Current
Office Manager
Integrated Management & Realty Ltd.
01.2014 - 01.2018
Residential Property Administrator
Integrated Management & Realty Ltd.
01.2011 - 01.2013
Receptionist
Integrated Management & Realty Ltd.
01.2010 - 01.2011
Promotional Rep
Urban Bella Marketing Group
01.2008
Administrative Assistant
Henderson & Butt Appraisal Consultants/Ergil & Jackson Appraisals Ltd.
01.2007 - 01.2010
Personal Assistant/Administration
DDK Visioneering Unlimited Inc./Integra Mechanical
01.2005 - 01.2006
Licensed Associate - Condo Manager
Haskayne School of Business