Somya Dhawan
KITCHENER,CANADA, COM
Summary
Enthusiastic and motivated individual with around 2 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences virtually as well as in person.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Reliance Fresh
03.2023 - 07.2023
- Assisted customers with product selection, answered questions, and provided recommendations
- Maintained the store's visual merchandising standards to enhance the shopping experience
- Resolved Customer Resolved customer complaints and concerns promptly, turning negative experiences into positive outcomes.
Campaign Coordinator
Adfluencehub
11.2022 - 06.2023
- Assisted in identifying and connecting with right influencers in various niches
- Coordinated with influencers across variety of campaigns paid and barter according to the brand perspective
- Influencer On boarding –Calling, Emailing and Texting
- Resolving Influencers query related to sign up on platform
- Supported the development and execution of influencer campaigns.
Influencer marketing intern
Krayonnz
Bangalore
02.2022 - 05.2022
- Collaborated with influencers on different social media platforms łargely on YouTube and Instagram
- Negotiated with influencers to fix the deal at the best rates possible
- Strategized with the team on enhancing the influencer onboarding experience and processes.
Social Media and Community Marketing intern
Sova Health
03.2021 - 07.2021
- Assisted in managing the company's social media handles
- Engaged with customers to provide information about the organization's mission and activities
- Assisted marketing manager in Conducting market research and analyzing current trends, supported marketing team in preparing content calendar and scheduling posts
- Proactively participated in weekly team meetings and presented social media analytics
- Increased Twitter reach and followers by 45%.
Public Relations and Event Management intern
Youth India Foundation
03.2021 - 07.2021
- Assisted in Event Promotions and maintaining media relations.
Education
Post-Degree Certificate - Broadcast Performance And Digital Media
Conestoga College
Kitchener, ON04.2024
Bachelor of Arts -
Delhi University
07.2022
High School Diploma -
SD Public School
NEW DELHI, INDIA07.2019
Skills
- Excellent problem-solving skills, remaining calm and composed while resolving customer issues
- Highly organized and detail-oriented, ensuring tasks are completed efficiently and accurately
- Well-versed in brand representation, understanding the importance of maintaining a positive brand image and delivering an exceptional customer experience
- Familiarity with social media platforms and a keen understanding of current social media marketing trends and strategies
- Active listening to understand customer needs and provide appropriate solutions
- Resilience and adaptability in a fast-paced and dynamic work environment
Affiliations
- Expected- Broadcasting Performance and Digital Media – April 2024
- Media Relations Foundations- LinkedIn learning
- Social Media Marketing- Hubspot Academy
Availability
MONDAY- 6AM - 12PM
WEDNESDAY- ANYTIME
THURSDAY- 4:30PM - CLOSE
FRIDAY- 6AM - 12PM
SATURDAY- ANYTIME
SUNDAY- ANYTIME
Timeline
Customer Service Associate
Reliance Fresh
03.2023 - 07.2023
Campaign Coordinator
Adfluencehub
11.2022 - 06.2023
Influencer marketing intern
Krayonnz
02.2022 - 05.2022
Social Media and Community Marketing intern
Sova Health
03.2021 - 07.2021
Public Relations and Event Management intern
Youth India Foundation
03.2021 - 07.2021
Post-Degree Certificate - Broadcast Performance And Digital Media
Conestoga College
Bachelor of Arts -
Delhi University
High School Diploma -
SD Public School
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