Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Rubalpreet Kaur

Edmonton,Alberta

Summary

Dynamic Customer Service Representative with proven expertise at DMart Store, adept at resolving conflicts and enhancing customer loyalty through active listening and clear communication. Experienced psychiatric intern skilled in psychological assessment and crisis management, contributing to effective treatment plans and support for mental health patients.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

DMart Store
03.2021 - 10.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Psychiatric Intern

Goverment Medical College and Hospital(GMCH)
07.2018 - 06.2019
  • Worked under the supervision of licensed psychiatrists and mental health professionals,
    gaining hands-on experience in diagnosing and treating various mental health conditions
    such as depression, anxiety, and schizophrenia.
  • Conducted patient interviews and assessments to gather background information, and
    collaborated with a multidisciplinary team to develop treatment plans.
  • Assisted in organizing group therapy sessions, providing support to individuals with
    mental health issues, and learning evidence-based therapeutic techniques such as
    Cognitive Behavioral Therapy (CBT) and Rational Emotive Behavior Therapy (REBT).
  • Prepared case reports, and observed and documented patient progress during follow-up
    visits.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.

Education

Post Graduate Diploma in Counseling Psychology - Psychology

Punjabi University
Patiala
05-2019

Master of Arts - Psychology

Government Mohindra College
Patiala
05-2018

Bachelor of Arts - Psychology

Government College For Girls
Patiala
05-2016

Senior Secondary (12th Grade) -

Punjab School Education Board
Patiala
03-2013

Matriculation (10th Grade) -

Punjab School Education Board
Patiala
03-2011

Skills

  • Active Listening: Pay attention to what the customer is saying, and show you understand by repeating or summarizing key points
  • Clear Communication: Express yourself in a clear and concise manner, avoiding jargon or overly complex language
  • Quick Thinking: Being able to find solutions quickly is crucial Customers value speed and efficiency
  • Creativity: Sometimes, the standard solution might not work Being able to think outside the box is an important skill
  • Calm under Pressure: Customers may be upset or frustrated, so remaining calm and composed helps to manage stressful situations
  • Tolerance for Repetition: Customers might repeat questions or concerns, so patience is key when handling multiple inquiries
  • Friendly Demeanor: A warm and approachable tone can go a long way in making the customer feel valued
  • Physical Skills: walking, standing, lifting and bending as well as ability to grasp and move objects
  • Flexibility: Be open to changes in processes or customer requests You may need to adjust your approach based on the situation
  • Collaboration: Work effectively with your colleagues, especially when handling complex issues that require joint effort
  • Support: Assist others when needed, sharing knowledge or helping with difficult cases
  • Feedback Collection: After resolving a problem, it’s important to ask the customer for feedback to improve the service
  • Psychological Assessment: Skilled in conducting clinical assessments to determine mental health conditions
  • Therapeutic Techniques: Knowledge of various therapeutic interventions such as CBT, REBT, and client-centered therapy
  • Crisis Management: Trained in identifying and managing psychological crises and providing immediate support
  • MS Office & Technology: Proficient in Microsoft Word, Excel, PowerPoint; comfortable using Google Docs, Gmail, and online collaboration tools

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional

Timeline

Customer Service Representative

DMart Store
03.2021 - 10.2024

Psychiatric Intern

Goverment Medical College and Hospital(GMCH)
07.2018 - 06.2019

Post Graduate Diploma in Counseling Psychology - Psychology

Punjabi University

Master of Arts - Psychology

Government Mohindra College

Bachelor of Arts - Psychology

Government College For Girls

Senior Secondary (12th Grade) -

Punjab School Education Board

Matriculation (10th Grade) -

Punjab School Education Board

Similar Profiles

CREATE PROFILE
Rubalpreet Kaur