Summary
Overview
Work History
Education
Skills
Timeline
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Breanna Strain

North Battleford,SK

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

SaskPower
05.2013 - Current
  • Provide front-line customer service support to residential clients, addressing inquiries related to billing, service connections, outages, and energy usage.
  • Maintain a high standard of professionalism and empathy while handling high volumes of calls, emails, and offline work.
  • Utilize internal systems (e.g., SAP, CRM) to manage customer accounts, set up service requests, and resolve technical and billing issues.
  • Educate customers about SaskPower programs, including energy efficiency incentives and equalized payment plans.
  • Collaborate with internal departments (e.g., Field Services, Billing, Engineering) to coordinate service delivery and resolve escalated issues.
  • Accurately document customer interactions and follow up on outstanding service matters, ensuring timely and effective resolutions.
  • Meet and exceed performance metrics related to customer satisfaction, call handling time, and issue resolution.
  • Participate in continuous improvement initiatives and training programs to remain current with company policies, technology updates, and energy regulations.
  • Key Achievements:
  • Recognized for maintaining high customer satisfaction scores over multiple years.
  • Contributed to the successful rollout of a new billing system through user testing and customer feedback reporting.

Health Record Management

Saskatchewan Health Authority
11.2013 - 10.2014
  • To oversee the organization, storage and retrieval of patient medical records, ensuring accuracy, confidentiality, and compliance with healthcare regulations.

Sales Associate

Phoenix Source for Sports
06.2010 - 01.2017
  • Maintained a high level of clerical and customer service skills.
  • Developed displays to enhance clothing sales.

Medical Office Assistant

01.2013 - 11.2013
  • Provided administrative and clerical support in medical office
  • Ensured smooth operations and patient care
  • Handled various tasks like scheduling appointments, answering phones, managing patient records, maintaining office supplies, data entry, filing and transcribing

Manager

TanFX sun tanning studio
06.2012 - 05.2013
  • Prepared, processed, and recorded customer information using spread sheets.
  • Cash in cash out and balance receipts.
  • Responsible for maintaining a clean and hygienic work area.
  • Promoted outstanding customer relation skills.

Education

Office Education Certificate -

Northwest Regional College
North Battleford, SK
04.2012

Grade 12 Diploma -

John Paul II Collegiate
06.2010

Skills

  • Skilled in communicating complex information clearly and concisely to diverse audiences
  • Effectively managing and resolving disagreements with customers
  • Remaining calm and composed when dealing with frustrated or demanding customers
  • Adaptability:- Adjusting my approach based of the specific needs and circumstances of each customer
  • Positive Attitude- Maintaining a cheerful and helpful demeanor even in challenging situations
  • Identifying and resolving customer issues efficiently and effectively
  • Empathetic- Understanding and sharing customer’ feelings allowing me to tailor my approach
  • Experience with Microsoft Office 2010 Professional Edition
  • Excel, Outlook, Microsoft teams
  • 70 wpm with accuracy
  • Able to perform office tasks and interact as a team player using excellent written and oral communication skills

Timeline

Health Record Management

Saskatchewan Health Authority
11.2013 - 10.2014

Customer Service Representative

SaskPower
05.2013 - Current

Medical Office Assistant

01.2013 - 11.2013

Manager

TanFX sun tanning studio
06.2012 - 05.2013

Sales Associate

Phoenix Source for Sports
06.2010 - 01.2017

Office Education Certificate -

Northwest Regional College

Grade 12 Diploma -

John Paul II Collegiate

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Breanna Strain