Patient-oriented, dedicated, and diligent professional with over 2 years of experience across Community and Hospital pharmacy environments. With a consistent track record of performing patient-focused services to accurately dispense all prescriptions, manage claim submissions, and lead Rx and OTC sales as requested. An excellent communicator, adept at building rapport with patients, providing professional advice, and conducting follow-ups. Demonstrates skillful management of drug inventory to comply with professional standards and applicable laws and regulations.
Eager to identify a suitable Preceptor to facilitate OCP Structured practical training (SPT), with the ultimate goal of transitioning into the position of a licensed Pharmacy Technician.
Overview
5
5
years of professional experience
Work History
Pharmacy Assistant
Pharmasave Wincare Pharmacy And Compounding Centre
05.2022 - Current
Demonstrated exceptional prowess in inventory management, ensuring meticulous tracking and optimal stock levels of prescription medications and narcotics/controlled medications.
Executed compounding responsibilities with a focus on precision, encompassing formulation resources, master formulas, risk assessment, and creation of standard operating procedures (SOPs), culminating in the production of efficient and premium-quality pharmaceutical preparations.
Ensured unwavering compliance with stringent sterilization and cleaning practices, strictly adhering to garbing requirements and established guidelines to maintain a meticulously safe and sterile environment.
Completed paperwork and preparations to run Methadone clinic
Elevated customer satisfaction through adept management of tills, phone lines, and expertly addressing customer inquiries, fostering heightened levels of client contentment.
Skillfully facilitated seamless communication with healthcare professionals via fax and phone, orchestrating coordinated patient care efforts.
Displayed proficiency in the operation of sophisticated pharmacy software such as Kroll and McKesson, along with mastery of MAZ machine, EMP machine , and ointment mills, driving optimized workflow and heightened productivity.
Undertook the role of a cash management liaison, overseeing cash flow, till, and safe reconciliations, thus ensuring impeccable financial records.
Exemplified responsibility in the proper handling of biohazard waste disposal and meticulous management of medication returns, strictly adhering to regulatory disposal norms and environmental best practices.
Played an instrumental part in sustaining an immaculate and orderly front shop and pharmacy environment, fostering an atmosphere of professionalism and positivity.
Assisted patients in navigating over-the-counter medication selections, providing informed guidance and directing them to pharmacists for comprehensive therapeutic advice.
Maintained an unwavering commitment to patient safety by conducting routine quality control checks on compounded and dispensed medications, minimizing errors and enhancing overall safety.
Facilitating COVID-19 initiatives by scheduling and processing PCR and Anti-Gen tests, scheduling vaccinations, and navigating the OLIS database while maintaining relations with Public health.
Collaborated seamlessly with pharmacy colleagues, effectively streamlining workflows, exchanging insights, and collectively addressing challenges, thereby nurturing a harmonious and mutually supportive work environment.
Maintaining temperature record logs of all refrigerators and routinely forwarding records to Public health.
Drove the training and onboarding of new staff, imparting proficiency in Kroll Pharmacy Software, Autostar Till management systems, and various compounding equipment, ensuring their ability to perform tasks accurately, safely, and efficiently.
Pharmacy Assistant
Hauser's Pharmacy & Home Healthcare
07.2021 - 05.2022
Demonstrate a high level of customer service by responding to patient inquiries and addressing concerns/needs in person, by telephone and /or email
Provide pharmaceutical support to prepare, package and dispense prescription medication, while ensuring all prescriptions are fulfilled accurately, and safely
Accurately inputting patient information, and prescription details using Kroll software
Developing positive working relationships with customers, and healthcare professionals to provide patient-focused and pharmaceutical care to enhance the customer's experience
Sourcing of compounding ingredients from Medisca, McKesson, and PCCA
Filing, dispensing, preparing, packaging, and labeling non-sterile compounds and carrying out necessary calculations
Ordering and receiving inventory through Kroll Pharmaclick software
Conducting regular inventory counts including narcotics and expiry management, and returns
Documenting and reporting fridge temperature to Public Health – Vaccine Department
Supporting COVID-19 initiatives by scheduling and processing PCR and Anti-Gen tests, scheduling vaccinations, and corresponding with Public Health
Managing accounting duties; including invoice management, credit invoices, month-end reports, drug return invoices, monthly credits
Pharmacy Technician Intern
St. Peter's Hospital
04.2021 - 05.2021
Supported Pharmacists to receive, prepare, and dispense prescription medication for patients accurately, and safely
Verified patients' information, prescription, and refill requests under the head Pharmacist
Entering prescriptions into the pharmacy software in a time efficient manner; performed data entry functions to accurately input and update patient information
Located over-the-counter (OTC) medication for patients as requested
Maintained pharmaceutical stock of regular prescription drugs and narcotics through inventory control systems
Operated pre-packaging machinery and Swiss log dispensing robot to prepare patient medications
Compounded non-sterile drugs, and maintained chain of distribution to preserve stability of drugs
Pharmacy Technician Intern
Gibson's N.L Pharmacy
01.2021 - 03.2021
Addressed patient inquiries, concerns, and needs in-person, by telephone and email, while providing exceptional customer service
Processed, and dispensed prescription medication under the supervision of head Pharmacist; prepared prescription for daily delivery medications, blister, and compliance packaged medications for patients
Liaised with healthcare professionals to discuss patient medication, refills, and profiles
Prepared methadone for patients experiencing substance abuse addictions
Technicians, and staff to manage the day-to-day operation of the pharmacy
Responsible for ordering, and maintaining inventory control of drugs, and products
Pharmacy Assistant & Store Associate
PAGAB Hills Pharmacy
05.2018 - 08.2019
Communicated effectively with patients in-person, by telephone, and email in a timely manner regarding general inquiries, insurance coverage, prescription pick-up, and refill follow-ups
Assisted customers to locate appropriate over-the-counter (OTC) medication, as requested
Developed positive relationships with new and existing customers to create a respectful, and inclusive pharmaceutical environment
Performed administrative functions to Pharmacists, and Pharmacy Technicians including, but not limited to: photocopying, scanning, mail, registration, insurance processing, data entry, inventory, file management, and customer service
Education
Standard First Aid and CPR - Safety Certification
Canadian Red Cross
Hamilton, Ontario
07.2021
College Diploma - Pharmacy Technician
Mohawk College
Hamilton, ON
06.2021
WAEC African Senior Certificate - Sciences
Elimshere College
Hamilton, Ontario
07.2018
Skills
Core Skills:
Administrative and workflow duties
Time management and efficient task prioritization
Teamwork and leadership
Technical Skills:
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Pharmacy Software: Kroll, Filware, Pharmaclick
- Google Workspace (Docs, Sheets, Slides, Gmail, Calendar)
- Insurance Billing and Claim Filing
- Familiarity with Pharmacy Policies and Procedures
Timeline
Pharmacy Assistant
Pharmasave Wincare Pharmacy And Compounding Centre
05.2022 - Current
Pharmacy Assistant
Hauser's Pharmacy & Home Healthcare
07.2021 - 05.2022
Pharmacy Technician Intern
St. Peter's Hospital
04.2021 - 05.2021
Pharmacy Technician Intern
Gibson's N.L Pharmacy
01.2021 - 03.2021
Pharmacy Assistant & Store Associate
PAGAB Hills Pharmacy
05.2018 - 08.2019
Standard First Aid and CPR - Safety Certification
Canadian Red Cross
College Diploma - Pharmacy Technician
Mohawk College
WAEC African Senior Certificate - Sciences
Elimshere College
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