Solana Ashe
Calgary,AB
Summary
Detail-oriented and dependable team player with strong work ethic. Able to manage multiple priorities with an upbeat and positive attitude. Ability to make quality decisions based on procedure while allowing for adaptation and consultation when necessary.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Contact Centre Coordinator/Community Resource Specialist
Distress Centre Calgary
01.2021 - Current
- Provide support and consultation to crisis line volunteers and staff including real-time in-person feedback and debriefs
- Monitor high risk contacts, utilize crisis intervention skills and contact agency partnerships according to protocol
- Provide information and referrals to 211 service users for community and social services
- Oversee daily operations at the contact centre run smooth, including staff coverage, change management, reviewing documentation for accuracy and troubleshooting technology issues
- Mentorship duties including being the point of contact for mentees, completing evaluation interviews and building community
- Contributor to the launch of pilot projects such as the 911 Co-location project, 9-8-8 national suicide crisis helpline and new agency partnerships
- Review documentation for accuracy and edit if necessary
Community Capacity Builder (Contract)
Distress Centre Calgary
10.2021 - 04.2022
- Review, redesign and create content for online training modules for asynchronous learning
- Coordinate and collaborate with staff to facilitate training modules
- Research and recommend appropriate training development tools and software.
Crisis Line Worker
Distress Centre Calgary
06.2020 - 01.2021
- Supporting service users through crisis’ while following the Roberts model of Crisis intervention
- Risk assess for safety and notify supervisors for high risk situations, consulting when necessary
- Referring callers to community resources
- Assisting new trainees by silent monitoring of crisis calls, while following Distress Centre procedures and providing feedback post-call
Visual Presentation Specialist
Mountain Equipment Co-op
03.2019 - 01.2021
- Design creative and interactive displays to maintain store visual appeal, engage customers, and promote specific merchandise.
- Educate new staff and co-workers on campaigns and procedures unique to store
- Follow guidelines from head office to carry out campaigns and adapt to needs of our store
- Work closely with senior staff, and other team members
Front Line Sales Associate
Mountain Equipment Co-op
11.2017 - 03.2019
- Uphold high level of advice/expertise at the Member Service Desk, follow return policy for Rock Solid Guarantee, refer members when necessary.
- Provide over and above member assistance, utilize resources and provide education when necessary to members shopping for outdoor equipment or clothing
Expo
Twisted Fish Alaskan Grill Company
05.2016 - 07.2016
- Being the intermediate between servers and cooks, directing food runners
- Overseeing quality of food that goes out to customers
- Communicating orders, mistakes, information to a high-volume kitchen under a high stress environment.
Event Planner
Peninsula College Associated Student Council
08.2013 - 06.2014
- Weekly office hours and weekly council meetings to oversee and make decisions regarding student activities and programs including student clubs, events, budgets, athletics, recreation.
- Coordinate with a team to manage event logistics and operations
Barista/Crepes Maker
Alaskan Crepe Escape (Summer Seasons)
05.2011 - 08.2013
- Preparing crepes, sandwiches, smoothies, coffee
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and providing local recommendations to tourists
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Front Desk Clerk
The Alaska Club
01.2012 - 08.2012
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Opening duties, laundry, and cash-handling duties
- Answered customer telephone calls promptly and appropriately handled needs while multitasking effectively during busy periods.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
Education
Bachelor of Arts - Psychology
Vancouver Island University
Nanaimo, BC06.2017
Associate of Arts -
Peninsula College
Port Angeles, WA06.2015
Skills
- Active listening
- Calm under pressure
- Client centered approach
- Detail-oriented
- Friendly, positive attitude
- Multitasking and organization
- Teamwork and collaboration
Interests
Backpacking and hiking, Yoga, Crossfit, Snowboarding, Triathlons, Surfing, Journaling, Volleyball
Trainings & Certificates
- Yin Yoga Teacher Training 50 hours – Omtown Yoga - Nanaimo, BC
- Psychological First Aid, ASIST, Trauma Informed Care – Calgary Distress Centre
- Train the Trainer – MEC Calgary
- Naloxone Certificate, Gender Based Analysis+ Certificate – Calgary Distress Centre
Volunteer Experience
- Calgary Distress Center, Calgary, AB, December 2018 - June 2020, 330 hours of volunteer service
- World Wide Organization of Organic Farmers, BC, June 2017
- Coaching Youth Soccer - Juneau, AK, June 2016 & Peninsula College, Port Angeles, WA, April 2014
- Aware Women's Shelter 2009, 2011 & 2012
References
- Available Upon Request
Certification
Vancouver Island University
Women's Soccer Team
2015 & 2016
Peninsula College
Women's Soccer Team
2013 & 2014
How my friends would describe me
Adventurous, competitive, intuitive, genuine, sunny, strong, soulful, present, ambitious
Timeline
Community Capacity Builder (Contract)
Distress Centre Calgary
10.2021 - 04.2022
Contact Centre Coordinator/Community Resource Specialist
Distress Centre Calgary
01.2021 - Current
Crisis Line Worker
Distress Centre Calgary
06.2020 - 01.2021
Visual Presentation Specialist
Mountain Equipment Co-op
03.2019 - 01.2021
Front Line Sales Associate
Mountain Equipment Co-op
11.2017 - 03.2019
Expo
Twisted Fish Alaskan Grill Company
05.2016 - 07.2016
Event Planner
Peninsula College Associated Student Council
08.2013 - 06.2014
Front Desk Clerk
The Alaska Club
01.2012 - 08.2012
Barista/Crepes Maker
Alaskan Crepe Escape (Summer Seasons)
05.2011 - 08.2013
Vancouver Island University
Women's Soccer Team
2015 & 2016
Peninsula College
Women's Soccer Team
2013 & 2014
Bachelor of Arts - Psychology
Vancouver Island University
Associate of Arts -
Peninsula College
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