Raisa Morshed
Airdrie,AB
Summary
Therapeutic professional with extensive experience addressing mental health challenges and facilitating client growth. Known for collaborative approach and dedication to achieving meaningful results. Reliable team player with strong skills in conflict resolution and adaptability, ensuring client-centric care.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Contact Centre Coordinator/Community Resource Specialist
Distress Centre
02.2021 - Current
- Monitoring, supervising, supporting and coordinating the activities of over 250 volunteers, ensuring efficient operations and support across various programs
- Responsible for dispatching emergency services during high-risk situations, such as, suicide and domestic violence cases
- Maintaining close communication with law enforcement while providing support to volunteers
- Maintaining and updating the schedules, resource management tool and database, tracking availability, waitlist, and organizational changes and inputting them into our system
- Assisted service users calling 211 with nationwide resources and referrals to meet their specific needs, resulting in a 10% increase in customer satisfaction rating
Volunteer Coordinator
Foundations for the Voice of Immigrants in Canada for Empowerment
06.2020 - Current
- Supports fundraising initiatives aimed at improving facilities, and services, contributing to the overall growth of the program
- Identifies potential issues within the program and proactively offers solutions and recommendations to the program manager for continuous improvement
- Collaborates with the program manager and team to effectively prioritize volunteer recruitment and placements based on organizational needs
- Supervise, coordinates, and schedules volunteers including organizing meetings and managing speaker engagements to ensure smooth operations
Internship
Calgary Counselling Centre
05.2023 - 12.2023
- Provided online counselling services to individuals in a virtual setting, utilizing various therapeutic approaches to meet client needs
- Conducted intake assessments and participated in quick response shifts, offering immediate support to clients in crises
- Assisted in client assessments, including the OQ questionnaire and SRS, to track client progress and evaluate treatment effectiveness
- Participated in regular group and individual supervision sessions to enhance therapeutic skills and receive feedback from senior practitioners
- Managed administrative tasks such as scheduling appointments, booking clients, cancellation and rescheduling, sending consent forms, and processing payments to ensure a smooth client experience
- Maintained accurate and up-to-date client records, including notes and treatment plans, in compliance with confidentiality and ethical standards
- Regular participation in group and individual supervision to refine therapeutic techniques and receive guidance on complex cases
- Engaged in ongoing learning and development to stay updated on best practices in mental health care and therapeutic modalities
Child Educator
Little Treasure Inc.
05.2019 - 08.2021
- Design and implement developmentally appropriate lesson plans for children ages four to twelve years old, fostering cognitive, social, and emotional growth
- Build strong, trusting relationships with children, offering individualized support to ensure each child's needs are met
- Communicate effectively with parents, providing regular updates on their child’s progress, challenges, and accomplishments
- Support children in developing social skills by encouraging cooperative play, sharing, and conflict resolution
- Observe and document children's developmental milestones and behavior to inform educational planning and assessments
Behaviour Interventionist
Centre for Autism Services Alberta
05.2018 - 09.2019
- Implement individualized behavior intervention plans for children with Autism Spectrum Disorder (ASD), ADHD, and other behavioral challenges
- Use ABA strategies to address maladaptive behaviors such as aggression, self-injury, and non-compliance
- Collect and analyze data to monitor client progress, adjusting interventions as needed to ensure effectiveness
- Work closely with families to provide education on behavior management techniques and ensure consistency in interventions at home and in the community
- Provide direct one-on-one therapy sessions and facilitate group interventions to improve social skills, communication, and daily living skills
- Collaborate with teachers, therapists, and other professionals to create a cohesive support plan for each client
- Maintain thorough documentation of client progress, behavior incidents, and session notes for reporting purposes
Developmental Aide
Stepping Into L.I.F.E
09.2016 - 02.2019
- Implement individualized behavior intervention plans for children with ASD, ADHD, and ODD
- Engage the child in age-appropriate activities, play, or educational tasks designed to stimulate their physical, emotional, and cognitive development
- Organize structured activities (games, arts and crafts, outdoor play, etc.) that encourage creativity, communication, and socialization
Research Assistant
University of Lethbridge
01.2012 - 06.2012
- Accurately transcribe audio and video recordings from research interviews and focus groups into clear, readable text
- Ensure transcripts follow project-specific formatting guidelines, including speaker identification, timestamps, and proper transcription style
- Handle sensitive research data with the utmost confidentiality and in accordance with ethical guidelines and institutional policies
- Manage multiple transcription assignments and meet deadlines in a fast-paced environment
Education
Masters Of Arts - Counselling Psychology
Yorkville University
12.2023
Bachelors of Arts - Psychology
Mount Royal University
12.2018
Skills
- Cognitive Behavior Therapy
- Risk Assessment
- Crisis intervention
- Applied Behavior Analysis
- Collaborative Teamwork
- Interpersonal Skills
Volunteer Experience
Volunteer Coordinator | Foundations for the Voice of Immigrants in Canada for Empowerment
June 2020 - Present
- Supports fundraising initiatives aimed at improving facilities, and services, contributing to the overall growth of the program.
- Handle volunteer recruitment and placements based on organizational needs
- Supervise, coordinates, and schedules volunteers including organizing meetings and managing speaker engagements to ensure smooth operations.
Research Assistant | University of Lethbridge
January 2012 – June 2012
- Accurately transcribe audio and video recordings from research interviews and focus groups into clear, readable text.
- Ensure transcripts follow project-specific formatting guidelines, including speaker identification, timestamps, and proper transcription style.
- Handle sensitive research data with the utmost confidentiality and in accordance with ethical guidelines and institutional policies.
- Manage multiple transcription assignments and meet deadlines in a fast-paced environment.
Certification
- Gender-Based Analysis+ Certification
- Brain Story Certification
- Non-Suicidal Self-Injury: Assessment and Risk Management
- Crisis De-Escalation Guidelines and Strategies
- Trauma Informed Care for Children and Families Experiencing Intimate Partner Violence
- Nonviolent Crisis Intervention Training (NVCI)
- Child Development Assistant (Level 1)
- CPR/First Aid Certificate
Timeline
Internship
Calgary Counselling Centre
05.2023 - 12.2023
Contact Centre Coordinator/Community Resource Specialist
Distress Centre
02.2021 - Current
Volunteer Coordinator
Foundations for the Voice of Immigrants in Canada for Empowerment
06.2020 - Current
Child Educator
Little Treasure Inc.
05.2019 - 08.2021
Behaviour Interventionist
Centre for Autism Services Alberta
05.2018 - 09.2019
Developmental Aide
Stepping Into L.I.F.E
09.2016 - 02.2019
Research Assistant
University of Lethbridge
01.2012 - 06.2012
Bachelors of Arts - Psychology
Mount Royal University
- Gender-Based Analysis+ Certification
- Brain Story Certification
- Non-Suicidal Self-Injury: Assessment and Risk Management
- Crisis De-Escalation Guidelines and Strategies
- Trauma Informed Care for Children and Families Experiencing Intimate Partner Violence
- Nonviolent Crisis Intervention Training (NVCI)
- Child Development Assistant (Level 1)
- CPR/First Aid Certificate
Masters Of Arts - Counselling Psychology
Yorkville University
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