Sofiene Abrougui
Montréal,QC
Summary
Political Science student at Concordia University with a minor in Human Relations and Sustainable Development, passionate about fashion and aquariums. Actively involved in both politics and the community, with a love for swimming, hiking, and volunteering with various associations and political parties.
Overview
1
1
year of professional experience
Work History
Salesman, Customer Service Agent, Customer Advisor
Aquarius Tropical Fish
08.2024 - Current
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales by offering advice on purchases and promoting additional products.
- Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
- Demonstrated strong multitasking skills by balancing multiple responsibilities and effectively prioritizing tasks.
Volunteer Head of Events
GoConnexions
04.2024 - 08.2024
- Achieved measurable success in meeting clients'' objectives while adhering to strict deadlines and tight budgets.
- Skillfully negotiated contracts with venues and suppliers for favorable terms that benefited both parties involved in the event planning process.
- Maximized attendee engagement by incorporating interactive elements into event design.
Outbound Call Center Agent
Forum Research
04.2024 - 07.2024
- Achieved high conversion rates through skillful negotiation tactics applied throughout the survey stages.
- Implemented feedback from supervisors to continually improve call quality and overall performance.
- Utilized persuasive communication skills to overcome objections from potential clients during survey presentations.
Customer Service Manager
Le Poké Station
05.2023 - 08.2023
- Managed the team along with the owner
- Assisted with pricing questions, inventory availability and orders.
Education
Bachelor of Arts And Sciences - Political Science, Human Relations, Sustainability
Concordia University
Montréal, QCSkills
Sales and marketing strategies
Customer Relationship Building
Multitasking and Prioritizing
Interpersonal Communication
Conflict resolution and negotiation
Teamwork and Communication
Public Speaking
Academic Research
Problem-solving abilities
Reliability
Languages
English
French
Spanish
Arabic
Fishkeeping and breeding
Since childhood I have been surrounded by animals and have grown found of aquascaping and fish breeding
Timeline
Salesman, Customer Service Agent, Customer Advisor
Aquarius Tropical Fish
08.2024 - Current
Volunteer Head of Events
GoConnexions
04.2024 - 08.2024
Outbound Call Center Agent
Forum Research
04.2024 - 07.2024
Customer Service Manager
Le Poké Station
05.2023 - 08.2023
Bachelor of Arts And Sciences - Political Science, Human Relations, Sustainability
Concordia University
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