RUHAIL RASHID
Birmingham,England
Summary
Customer service professional with extensive experience in resolving inquiries and addressing issues efficiently. Proven track record of maintaining high customer satisfaction and loyalty through exceptional support. Strong analytical skills and organized approach to problem-solving, contributing to team success. Results-driven with a focus on building relationships and fostering partnerships to enhance business growth.
Overview
10
10
years of professional experience
Work History
Customer Service Advisor
Virgin Media
Sheldon, Birmingham
01.2021 - Current
- Delivered exceptional customer service, ensuring high levels of satisfaction.
- Sold products while maintaining quality service standards.
- Recommended additional items to enhance customer experience and increase profitability.
- Utilized available information to identify optimal solutions for customer concerns.
- Resolved technical issues related to TV, broadband, and telecommunications systems.
- Negotiated payment plans, achieving customer satisfaction.
- Achieved company KPIs in sales metrics and average call handling times.
- Familiar with systems including ICOMS, CJM, icare, and SCV.
Property Manager
Direct Housing
Selly Oak, Birmingham
01.2019 - 01.2021
- Conducted property tours for prospective tenants, providing detailed information on units.
- Managed a portfolio exceeding 170 properties, ensuring high living standards were maintained.
- Prepared and executed lease contracts in compliance with property standards and regulations.
- Negotiated lease renewals and managed notice procedures for tenants needing to vacate.
- Liaised between landlords and tenants to communicate updates on property conditions.
- Established feasible payment plans for tenants experiencing financial difficulties.
Self Employed
Rashid Air Travel
Pelham, Birmingham
01.2016 - 01.2019
- Managed all aspects of family business, fulfilling multiple roles effectively.
- Established strong communication with walk-in clients and phone inquiries across banks and countries to enhance repeat business.
- Updated exchange rates daily and adhered to compliance procedures for quality service delivery.
- Processed cash transactions up to £25,000 while ensuring accountability for daily collections.
- Completed various visa applications accurately to eliminate errors.
- Maintained comprehensive financial records, both digital and paper, validating customer signatures to prevent fraud.
Call Operator
TOA Taxis
Edgbaston, Birmingham
01.2016 - 01.2016
- Assisted visitors and callers by routing inquiries to appropriate staff members based on requirements.
- Effectively managed substantial inbound and outbound call traffic.
- Followed company policies to maintain operations, reporting needed adjustments promptly.
- Ensured excellent customer service on incoming calls, supporting both customers and drivers.
- Initiated advance taxi bookings to optimize service efficiency.
- Employed keyboard shortcuts to enhance booking effectiveness.
- Supervised orders and contracts, preserving confidentiality for clients like Britain's Got Talent and Marriott.
Customer Assistance
Tesco Superstore, Swan Shopping Centre
Yardley, Birmingham
01.2015 - 01.2016
- Delivered comprehensive product knowledge to customers, highlighting features and benefits.
- Maintained cleanliness and organization of store to enhance customer experience.
- Built customer confidence by addressing concerns with appropriate feedback.
- Collaborated with team members to ensure exceptional service levels.
- Ensured adherence to merchandising standards on a daily basis.
- Handled customer transactions, including refunds, complaints, and price adjustments across multiple departments.
- Fostered teamwork by engaging with diverse staff members to achieve collective goals.
Education
Access to Higher Education -
Solihull College, Blossomfield Campus
01.2015
GCSEs - English, Mathematics
King Edwards VI Sheldon Heath Academy
01.2013
Skills
- Customer service and excellence
- Call center operations
- Sales techniques and negotiation
- ICOMs proficiency
- Product knowledge
- Attention to detail
- Communication skills
- Technician dispatching
- Multi-tasking
- KPI monitoring
- Strategic planning
- Sales proficiency
- Sales and marketing strategies
- Business development
- Technical support
- Relationship building
Languages
Fluent in Urdu and Punjabi.
References
Available upon request.
Timeline
Customer Service Advisor
Virgin Media
01.2021 - Current
Property Manager
Direct Housing
01.2019 - 01.2021
Self Employed
Rashid Air Travel
01.2016 - 01.2019
Call Operator
TOA Taxis
01.2016 - 01.2016
Customer Assistance
Tesco Superstore, Swan Shopping Centre
01.2015 - 01.2016
Access to Higher Education -
Solihull College, Blossomfield Campus
GCSEs - English, Mathematics
King Edwards VI Sheldon Heath Academy
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