Mamadou Aliou Bah
Ottawa,ON
Summary
The history of science and technology (HST) is a field of history that examines the understanding of the natural world (science) and the ability to manipulate it (technology) at different points in time.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Rogers Centre
Ottawa, Canada
2020.Aug - 2023.May
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Educated clients on insurance policies and procedures.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Analyzed customer needs to provide customized insurance solutions.
- Maintained high standards of customer service by building relationships with clients.
- Collected premiums on or before effective date of coverage.
- Met with customers to provide information about available products and policies.
- Calculated premiums and established payment methods for sales.
- Finalized sales and collected necessary deposits.
- Generated leads through cold-calling, networking and other outreach methods.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Conducted annual reviews of existing policies to update information.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Analyzed risk factors to recommend appropriate coverage levels.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Obtained underwriting approval by completing application for coverage.
- Conducted research and identified market trends to develop better strategies for sales.
- Developed and implemented promotional strategies to increase customer base.
- Designed presentations and marketing materials to promote insurance products.
- Created detailed reports for management to track performance and sales.
- Researched and identified potential new markets.
- Developed and implemented marketing strategies to boost sales and increase customer base.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Identified and solicited sales prospects in agency databases.
- Evaluated competitors' products and services to gain competitive advantage.
- Negotiated contracts and terms of sale with potential customers.
- Utilized CRM software to manage client relationships.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Monitored customer feedback and identified areas of improvement.
- Investigated and processed claims swiftly to keep customers satisfied.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
Wind Turbine Technician
Telecon
05.2018 - 08.2020
- Organized turbine data for testing, research and analysis.
- Conducted systematic processes for identifying root cause of wind turbine component failures.
- Assisted with establishing processes and procedures for newly created facilities.
- Maintained optimal performance of underground transmission systems, wind field substations, fiber optic sensing and control systems.
- Diagnosed and fixed Type and Type issues causing turbines to shut down unexpectedly or fail to operate correctly.
- Climbed wind turbine towers to inspect, troubleshoot and repair turbine equipment.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Performed troubleshooting procedures to assess causes of issues and deliver properly functioning turbines.
- Trained end-users, distributors or other technicians in wind commissioning, testing or other technical procedures.
- Inspected, adjusted and restored fiberglass turbine blades to enhance performance.
- Diagnosed problems involving wind turbine generators or control systems.
- Gathered information regarding wind turbine performance for use in professional assessments and submitted detailed reports.
- Minimized risks and incidents by strictly adhering to regulations, safety rules and codes.
- Used hand tools, power tools and other specialized equipment to repair and maintain turbines.
- Utilized hoists, cranes and lifts to access turbine components.
- Corrected issues with mechanical, electrical and hydraulic systems, enhancing performance and reducing recurrence of maintenance issues.
- Followed work orders, technical drawings and procedures in delivering scheduled maintenance and service with minimal downtime.
Customer Service Representative
Orange
05.2016 - 07.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Education
Diploma - Computer Aided Drafting And Building Information Modelling Civil Structural Technician
La Cité Collégiale
Ottawa, ON01.2022
Bachelor - Logistics And Supply Chain Management
UGLC
Guinée, Conakry 09.2019
Secondary - Social Sciences
Saint David
Guinée Conakry 10.2016
Skills
- Revenue Generation
- Email Marketing
- Insurance Coverage Review
- Consultative Selling Techniques
- Promotions and Marketing Strategies
- Policy Adjustment Knowledge
- Client Needs Analysis
- Private Sectors
- Quotes and Sales
- Partnership Cultivation
- Agent Support
- Claims Reporting Systems
- Lender Relationships
- Quote Information
- Corporate Social Responsibility
- Asset Protection Expertise
- Operational Efficiency
- Life Insurance
- Business Planning
- Customer Follow-Up
- Vision and Dental Insurance
- Consultative Sales Approach
- Final Expense Insurance
- Legal Codes
- Insurance Product Promotion
- Medicare Compliance
- Property Examination
- Persuasive Negotiations
- Financial Needs Assessment
- Regulatory Compliance
- Health Insurance Sales
- Insurance Program Management
- Marketing Management
- Underwriting and Adjustments
- Policy Writing
- Client Account Management
- Negotiation
- Upselling
- Call Center Customer Service
- Insurance Claim Regulations
- Form Completion and Submission
- Premium Collection
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
Affiliations
- Project Management Institute
- Association for Computing Machinery
- American Marketing Association
- American Institute of Certified Public Accountants
- Toastmasters
- American Medical Informatics Association
- Institute of Electrical and Electronics Engineers
- American Society of Safety Professionals
- Jaycees
- APICS – Association for Supply Chain Management
- Society of Human Resource Management
- Lions Club
- Freemason
- Rotary International
- National Association of Social Workers
- Society of Women Engineers
- International Council of Nurses
- International Association of Administrative Professionals
- Association of Information Technology Professionals
Certification
- Licensed Job Title - Timeframe
- Area of certification, Company Name - Timeframe
- Area of expertise License - Timeframe
Additional Information
I am interested in hobbies, sports, artistic expression, leisure activities, volunteering, cultural activities, spiritual practices, traditional activities, learning activities and personal development.
Languages
English
Professional Working
French
Native or Bilingual
Arabic
Full Professional
Timeline
Customer Service Agent
Rogers Centre
2020.Aug - 2023.May
Wind Turbine Technician
Telecon
05.2018 - 08.2020
Customer Service Representative
Orange
05.2016 - 07.2017
Diploma - Computer Aided Drafting And Building Information Modelling Civil Structural Technician
La Cité Collégiale
Bachelor - Logistics And Supply Chain Management
UGLC
Secondary - Social Sciences
Saint David
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