Sofia Valente
Hamilton,ON
Summary
Offers a strong commitment to providing exceptional patient care. Works well in fast-paced environments, managing multiple tasks and providing timely treatments and support. Possesses a solid understanding of nursing principles, patient advocacy and evidence-based practices.
Overview
8
8
years of professional experience
Work History
Process and Support Manager
Freedom Mobile
07.2022 - 09.2022
- Documented major processes end-to-end and produced SOPs and process flow diagrams.
- Used Lean methodologies to plan and implement process improvement initiatives, demonstrating problem-solving and critical-thinking skills to evaluate issues, challenge existing processes, and propose alternative solutions.
- Analyzed warehouse operation trends by monitoring key performance indicators.
- Provided technical insight, knowledge transfer, and training to new team members and cross-functional department stakeholders.
Supply Chain Operations Manager, Wireless Network
Freedom Mobile
03.2021 - 07.2022
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Implemented inventory-management strategies to maximize availability and decrease waste.
- Developed and implemented quarterly training for new business users to ensure seamless ordering system usage.
Lead, Wireless Supply Chain Operations
Freedom Mobile
08.2019 - 03.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Logistics Specialist
Freedom Mobile
08.2018 - 08.2019
- Coordinated incoming and outgoing shipments to maintain schedules.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Built long-term relationships due to prompt and courteous service.
Process Analyst
Wholesome Harvest Baking
04.2016 - 08.2018
- Increased efficiency and team performance by implementing actionable process improvements, including inventory variance and waste reduction.
- Liaised with staff managers to collaboratively design process change implementation plans.
- Conducted walk-through demonstrations of proposed process changes.
- Gathered documentation and created reports on assessed information.
Customer Service Representative
Wholesome Harvest Baking
05.2014 - 04.2016
- Data mitigation of ERP system change from SAP to Oracle.
- Trained and led new team members during onboarding.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to internal and external customers, handled concerns quickly and escalated major issues to respective cross-functional departments.
Education
Bachelor of Science Nursing - Nursing, Accelerated Stream
McMaster University
Hamilton, ON12.2024
Honours Bachelor of Arts - Cognitive Science of Language
McMaster University
Hamilton, ON04.2014
Skills
- Recording Vital Signs
- Focused Physical Assessments
- Patient-Centered Care
- Hygiene Care
- Patient Transfers
- Oxygen Therapy
- Intravenous Therapy
- Medication Administration
- Wound Care
- Charting
- Interprofessional Collaboration
- Customer Service Expertise
Timeline
Process and Support Manager
Freedom Mobile
07.2022 - 09.2022
Supply Chain Operations Manager, Wireless Network
Freedom Mobile
03.2021 - 07.2022
Lead, Wireless Supply Chain Operations
Freedom Mobile
08.2019 - 03.2021
Logistics Specialist
Freedom Mobile
08.2018 - 08.2019
Process Analyst
Wholesome Harvest Baking
04.2016 - 08.2018
Customer Service Representative
Wholesome Harvest Baking
05.2014 - 04.2016
Bachelor of Science Nursing - Nursing, Accelerated Stream
McMaster University
Honours Bachelor of Arts - Cognitive Science of Language
McMaster University
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