Smruti Sarodiya
Kitchener,Ontario
Summary
Adept at managing high-pressure customer service scenarios, I excelled at PhoneWala by enhancing customer satisfaction and streamlining payment processes. With strong interpersonal, problem-solving abilities, and a knack for technical learning, I consistently met and surpassed service goals, leveraging feedback to foster improvements. My adaptability and outstanding communication skills underpin my commitment to excellence in customer support.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
PhoneWala
12.2023 - 03.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
Customer Service Representative
One Plus
01.2023 - 11.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases, and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
PGDM - Cloud Data Management
Conestoga College
Kitchener, ON08.2025
Bachelor of Science - Information Technology
K.S. School of Business Management
Ahmedabad, India05.2023
Skills
- good interpersonal and problem-solving skills
- Outstanding communication abilities with a focus on empathy and patience
- the capacity for efficient time management and prioritization
- aptitude for learning technical repair techniques and a desire to learn new things
- adaptability in terms of work schedule to corporate requirements
Avaibility
Sunday Open-close
Monday Open-close
Tuesday Open-2pm
Wednesday Open-1pm
Thursday Open-6pm
Friday Open-close
Saturday Open-close
Timeline
Customer Service Cashier
PhoneWala
12.2023 - 03.2024
Customer Service Representative
One Plus
01.2023 - 11.2023
PGDM - Cloud Data Management
Conestoga College
Bachelor of Science - Information Technology
K.S. School of Business Management
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