ANJANA JAYAKUMAR

PROFILE HIGHLIGHTS

• Certification - Microsoft suite, Tally ERP9, Visual basics, databases
• More than 5 years of experience, supporting co-employees and the communities
• A professional and problem solver at all times with a good sense of humor
• Managed customer complaints and resolved disputes benefits time saving Prior consulting experience
• Excellent written and verbal communication skills, interpersonal abilities, time management, leadership, commitment, and passion for work
• Ability to create chats, and graphs and a good presenter
• Easily adapt to rapid changes with a flexible and versatile nature
• Guest Services, customer inquiries, and resolving complaints
• Product Merchandising
• Drawer Management

SKILLS AND EXPERIENCE

Administrative Skills

• Effective Task Management: Proficiently handle assignments, appointments, and documents to meet deadlines
• Time Management: Efficiently allocating time, prioritizing tasks, and meeting deadlines help with time-saving

Interpersonal skills

• Customer Service Excellence: Maintained professional, courteous relationships with clients, visitors, and
• Conflict Resolution: Diplomatically addressed conflicts and challenges, leading to amicable solutions, improved team cohesion, and a harmonious work environment
• Professionalism: Set a high standard in dress, conduct, and communication, fostering a professional

Technical skills

• Microsoft Office (Word, Excel, PowerPoint, and Outlook), enhancing productivity through seamless document creation, data analysis, impactful presentations, and efficient email communication
• Meticulous File Management: Maintained digital and physical files precisely, ensuring accessibility and security, enabling quick document retrieval, and minimizing data loss