Sivapriya Mihinthan
95 Learmont Ave, Caledon, ON
Summary
20+ years Experienced Professional seeking to obtain a position that will utilize my experience and acquired skills within a technical support role.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Sales Systems Manager
Novo Nordisk Canada
06.2021 - Current
- Developed comprehensive documentation outlining system architecture, functionality, and troubleshooting procedures.
- Designed custom applications as needed, improving workflow efficiency and overall productivity within the organization.
- Modeled system usage patterns to determine training protocols and educational material guidelines.
- Identified and resolved technical issues quickly, minimizing disruptions to operations and maintaining high service levels.
- Mentored junior team members in advanced technical skills and provided guidance on professional development opportunities.
- Coordinated with external consultants during system migrations or expansions, ensuring seamless integration with existing infrastructure and minimal disruption to endusers.
- Collaborated with business stakeholders to define system requirements for new technology initiatives, translating needs into actionable project plans.
- Conducted thorough evaluations of third-party applications prior to deployment, ensuring compatibility with existing systems architecture and adherence to company security standards.
- Drafted change management policies to streamline introductions of new software and systems.
Sales System Specialist
Novo Nordisk Canada
11.2017 - 06.2021
- Enhanced customer satisfaction by streamlining CRM processes and implementing user-friendly tools.
- Delivered comprehensive training programs to staff members on effective usage of the CRM system.
- Improved team efficiency, developing customized CRM reports for various internal stakeholders.
- Facilitated seamless communication between departments, integrating CRM with other business systems.
- Enabled more personalized customer interactions, integrating social media channels into the company''s CRM strategy.
- Supported the successful deployment of a new CRM platform, assisting with user acceptance testing, data migration, and post-implementation support.
IT Analyst
Novo Nordisk
08.2013 - 10.2017
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
- Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
- Developed custom solutions for clients, tailoring technical specifications to meet unique needs.
- Decreased downtime by proactively identifying potential IT issues and implementing preventative measures.
- Championed change management efforts to drive adoption of new technology systems across the organization smoothly.
Siebel Administrator
Novo Nordisk Canada
01.2011 - 08.2013
- Provided prompt and professional CRM support to NNCI Sales Force
- Provide Instructor led training on CRM system and other new systems to New Sales Representative and conduct ad-hoc WebEx training on a need basis
- Enhanced training by creating E-Learning Videos for the CRM System
- Perform CRM user administration and data maintenance to ensures overall system data quality
- Conduct data-cleansing initiatives to eliminate corrupt or redundant information on the CRM system
- Perform territorial realignments and setup new territories along with all the configuration involved in the process
- Monitor, maintain and assist with data interface issues and where possible recommend enhancements based on business requirement
- Assist with new SRF release and other deployment to ensure users being upgraded smoothly
IT Control Analyst
Invesco Trimark
06.2004 - 12.2008
- Ensured that internal and external clients adhered to company policy, procedures and processes
- Reviewed and provided recommendation to improve IT processes in order to enhance service level and overall IT productivity
- Hosted weekly change management meeting to review ongoing IT changes and maintenance
- Prepared and gathered required materials for internal/external auditors from various support teams
- Reviewed and analyzed various IT logs and escalated as required for various applications, servers and database ie. MPower, Ifast, Fundserv, Oracle, SQL, Unix, Windows account etc.
Education
Bachelor of Engineering -
Ryerson University
Toronto, Ontario01.2002
Received OSSD & Completed OAC with Honours - undefined
Parkdale Collegiate Institute
Toronto, Ontario01.1998
Skills
- Ability to work productively independently and in a team oriented environment
- Ability to prioritize, multitask and work under pressure to meet deadlines
- Ability to communicate effectively orally and in writing
- Excellent time management, planning and organizational skills
- Excellent problem solving, probing and analytical skills
Certification
2017-2024 - Veeva Certification
2013 COE - Fostering Innovovation and continuous Improvments
2013 - Fostering Innovation and Continuous Improvements
2015 - Fostering Innovation and Continuous Improvements
2017 - Delivering Value
2020 - Fostering Innovation and Continuous Improvements
2025 - Apis Team Award
Timeline
Sales Systems Manager
Novo Nordisk Canada
06.2021 - Current
Sales System Specialist
Novo Nordisk Canada
11.2017 - 06.2021
IT Analyst
Novo Nordisk
08.2013 - 10.2017
Siebel Administrator
Novo Nordisk Canada
01.2011 - 08.2013
IT Control Analyst
Invesco Trimark
06.2004 - 12.2008
Received OSSD & Completed OAC with Honours - undefined
Parkdale Collegiate Institute
Bachelor of Engineering -
Ryerson University
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