Alanna Smith
Toronto,ON
Summary
Proven Mortgage Funding Officer at Bank of Nova Scotia, adept in problem-solving and interpersonal communication. Excelled in a fast-paced environment, enhancing team collaboration and efficiency. Demonstrated adaptability and a professional demeanor, achieving continuous improvement and fostering effective relationships.
Overview
15
15
years of professional experience
Work History
Mortgage Funding Officer Level 4
Bank of Nova Scotia
02.2016 - Current
Mortgage Funding Officer:February 2016 -current.
Daily
- Follows up missing documents for funding 3 days prior to close: Request for Funds (Switches and solicitor closed deals) Personal Credit Agreement, Mortgage Closing Confirmation (Switches and IFPs)
- Actions mortgage funding to solicitors two business days prior to close with respect to receipt of RFF. Ensures late RFF’s are actioned to the solicitors trust account as manual deposit entries via my Team Leader.
- Reviews all deals on day of close to confirm set up. Verifies all documents received from branches (cross sale docs/mortgage closing confirmations)
- Clears workflow, email, and phone messages in a timely manner. Ensures no urgent messages/notifications are left over at end of business day. Completes investigations, and responds to queries promptly.
- Very knowledgeable in mortgage instructions. Ie: purchases, refinances, switch with additional funds, port purchases, straight switches, Instant Fundings. Am able to resolve issues with instructions myself.
- Keeps pace with the digital uploads, as they become available for uploading.
Toronto CAU
Bank of Nova Scotia
06.2009 - 02.2016
Accounting Unit: January 2010 - February 2016
- Processing daily posting worksheets for MOSE.
- Daily reconciliation of Contra GL and Scotia Direct Account. Including processing corrections / investigations into unbalanced (extra/missing) entries.
- Monthly balancing of the Genworth and Recoverables GLs. Including processing corrections and investigations into unbalanced entries.
- Daily report processing to confirm the set up/maintenance of manual loans, Scotia Plan Loans, bank account with packages/special interest (when keying was done in Emulation.) Returned corrections back to coworkers to adjust, as needed.
- Processed manual loan set ups, maintenance, payments, payouts through Emulation. (Bridge Loan, SPL’s, CSFA’s, etc)
- Processed bank account set up/maintenance, with interest and arrangement clauses as per indicated package type.
Garnishment Unit - June 2009 - January 2010
- Received and processed garnishments received from Revenue Canada, Superior Court (Revenue and Family Court)
- Input and removed freezes/holds as required for new and expired garnishments
- Daily report processing of garnished accounts. Took payments, actioned updates in customer notes. Closed accounts updated in CAU Automation as they were located.
Education
Life Sciences - Sciences
University of Toronto
Toronto, ONBusiness Diplpma - Business
George Brown College
Toronto, ONSkills
- Self-motivated, with a strong sense of personal responsibility
- Geared towards continual self improvement and development
- Worked effectively in fast-paced environments
- Skilled at working independently and collaboratively in a team environment
- Proven ability to learn quickly and adapt to new situations
- Excellent communication skills, both verbal and written
- Worked well in a team setting, providing support and guidance
- Demonstrated respect, friendliness and willingness to help wherever needed
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Passionate about learning and committed to continual improvement
- Managed time efficiently in order to complete all tasks within deadlines
- Organized and detail-oriented with a strong work ethic
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Strengthened communication skills through regular interactions with others
- Adaptable and proficient in learning new concepts quickly and efficiently
- Learned and adapted quickly to new technology and software applications
- Proved successful working within tight deadlines and a fast-paced environment
- Developed and maintained courteous and effective working relationships
- Excellent Problem-Solving skills Able to work out solutions to queries presented to me Able and willing to other MFO’s with instructions, fundings, and other issues that may arise during the day Coworkers feel free to message/email me with their inquiries I respond in a timely manner to them
- Time Management skills I do not incur overtime often, and am able to complete my desk in operating hours, with awareness to the cascade of urgent versus non/urgent matters Non urgent manners can be put off to the next business day, due to time constraints
- Attention to Detail I have one of the lowest error ratios of the MFO’s, as noted on my PAR
- Reliable
Languages
English
Professional Working
Timeline
Mortgage Funding Officer Level 4
Bank of Nova Scotia
02.2016 - Current
Toronto CAU
Bank of Nova Scotia
06.2009 - 02.2016
Life Sciences - Sciences
University of Toronto
Business Diplpma - Business
George Brown College