Sissey Lankford
Modesto
Summary
Motivated, and eager to improve and streamline service procedures to maximize team efficiency and customer satisfaction. Specialized in quality, speed and performance improvements. Responsible and energetic offering 1 year of experience in office environments. Reliable Assistant Customer Service Manager proficient in team and operational leadership. Enthusiastic about supporting business success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Prep Desk Specialist
TDSynnex
Tracy
09.2024 - Current
- Moves readily from function to function within the Logistics Center.
- Responds to questions regarding one or more areas of expertise. Resolves complex problems in one or more areas of expertise.
- Reviews, assesses, and releases all tasks.
- Analyzes workflows to maximize the utilization of facility labor.
- Monitors daily order processing to improve workflow.
- Researches and reconciles problem orders to meet facility timelines.
- Conduct investigations to reconcile inventory discrepancies. Performs necessary system transactions to maintain inventory accuracy.
- Collects, analyzes, and maintains statistics, and recommends courses of action.
- Participates in inventory activities.
- Participates in process improvement actions within the facility and the logistics network.
- Performs additional duties as assigned.
- Logistics functions/systems such as SAP-WMS, SOPs, shipping, receiving, and inventory control.
- Maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
- Adapt and adjust to change as needed.
Warehouse Supervisor
UNFI
Stockton
04.2023 - 08.2024
- Supervise and ensure continuous improvement efforts for optimal efficiency of the operation
- Allocate resources and organize and distribute daily work duties to members to ensure optimal shift/team operational logistics.
- Inspire and guide team members towards improved Key Performance Indicator (KPI's) using the appropriate leadership styles and methods.
- Assist in proving appropriate orientation for employees and give them the necessary information, technology and tools to perform their jobs.
- Assist with promoting health and safety working methods within the warehouse.
- Deal with day to day paperwork in a warehouse environment (i.e. picking sheets, returns, bills of lading, etc.).
- Complete and submit daily reports and propose action plans to enhance operations effectiveness and service levels.
Team Lead
Ryder
Lathrop
07.2021 - 04.2023
- Monitor stock levels, update inventory in a WMS, conduct cycle counts and physical inventory, and identify and resolve discrepancies.
- Supervise and guide warehouse and inventory staff, train new employees, and manage schedules to ensure smooth operations.
- Oversee receiving, storing, and shipping of goods to ensure accuracy and efficiency.
- Evaluate and recommend improvements to inventory control procedures, warehouse layouts, and overall workflow to increase productivity and reduce costs.
- Track key performance indicators, analyze inventory data, and provide regular reports on inventory levels, operational efficiency, and personnel issues to management.
- Ensure compliance with health, safety, and company regulations, and maintain a clean and organized work environment.
- Address issues related to stock shortages, overages, damaged products, and other operational challenges.
- Collaborate with other departments (like procurement) and potentially suppliers to ensure efficient supply chain management.
- extensive knowledge of the WMS system
Warehouse Receiving Clerk
KiwiCo
Lathrop
11.2019 - 07.2021
- Maintained a constant flow of freight coming into the warehouse efficiently and accurately.
- Kept a weekly update on inventory of supplies needed in the warehouse.
- Unloaded trucks when needed.
- Fulfilled any other duties asked.
Cashier Stocker
Bait Barn
Waterford
02.2016 - 08.2019
- Operated checkout line at convenience store.
- Maintained store areas in a neat and clean fashion for a professional appeal.
- Verified that all merchandising standards were maintained on a daily basis.
- Offered direction and gave constructive feedback to motivate team members.
Clerical Aide
Vital Records
Modesto
02.2014 - 10.2014
- Maintained reception area clean and neat to provide visitors with a positive impression of the company.
- Managed clerical needs of company employees, including copying, faxing and file management.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Assistant Manager
KFC
Ceres
11.2005 - 07.2012
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Interviewed and hired team members which demonstrated dedication and added value to team.
- Addressed customer issues to ensure quick and successful resolution.
Education
High School Diploma -
Ceres High School
Ceres, CA01.2006
Skills
- Customer service
- Multi-tasker
- Satisfaction
- Team management
- Training
- Data entry
- scheduling
- Outlook
- Billing
- Medical terminology
- Shipping and receiving
- Freight experience
- Logistics
- Office administration
- Interviewing
- Warehouse experience
- Warehouse supervisor experience
- management
- Forklift (3 years)
- RF scanner (eight years)
- Warehouse management
- Warehouse management system
- Manufacturing
- Training and development
- Skilled multitasker
- Focused on customer satisfaction
- Meticulous attention to detail
- Logistics management
- Workflow analysis
- SAP-WMS
- Performance tracking
- Team leadership
- Supply chain management
- Expert problem solving
- Compliance monitoring
- Vendor relations
- Analytical thinking
- Quality assurance
- Professional demeanor
- Business ethics
- Technical troubleshooting
- Process optimization
- Workflow optimization
- Performance management
- Multitasking Abilities
- Regulatory compliance
- Customer relationship management
- Organizational skills
- Professionalism
- Reliability
- Excellent communication
- Problem-solving
- Documentation management
- Employee training
- Proficient in software
- Data analysis
- Attention to detail
- Effective communication
Certification
Driver's License
Personal Information
Authorized To Work: US
Timeline
Prep Desk Specialist
TDSynnex
09.2024 - Current
Warehouse Supervisor
UNFI
04.2023 - 08.2024
Team Lead
Ryder
07.2021 - 04.2023
Warehouse Receiving Clerk
KiwiCo
11.2019 - 07.2021
Cashier Stocker
Bait Barn
02.2016 - 08.2019
Clerical Aide
Vital Records
02.2014 - 10.2014
Assistant Manager
KFC
11.2005 - 07.2012
High School Diploma -
Ceres High School