Alexys Bocanegra
Modesto
Summary
Experienced Patient services Representative with over 3 years in medical/dental office settings, providing efficient support to patients, providers and staff. Expertise in electronic health records ( EHR Systems such as Epic ) appointment coordination, insurance authorizations and patient intake. Committed to creating a positive patient experience thorough professionalism, empathy, and attention to detail.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Golden Valley Health Centers
07.2025 - 12.2025
- Answered incoming calls promptly while demonstrating excellent phone etiquette and professionalism.
- Performed patient registration and scheduling in a fast-paced environment with accuracy and efficiency.
- Scheduled appointments and assisted with referrals.
- Efficient in Epic EHR system
- Ensured compliance with HIPAA regulations through proper handling of confidential patient information.
- Verified and updated changes in patient, physician, or insurance to maintain proper billing.
- Processed payments accurately by verifying insurance coverage and applying copays and deductibles when applicable.
- Input patient data into the electronic medical record system accurately and efficiently.
- Coordinated with back office staff for timely and effective care of patients.
- Answered, investigated and directed patient inquiries or complaints to manager.
Front Receptionist/ Optician
Almaden Eyes Optometry
09.2024 - 06.2025
- Routed incoming mail and messages to relevant personnel without delay.
- Collected payments, processed transactions and updated relevant records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Maintained safe, clean and organized environment to increase patient comfort.
Front Receptionist/Back Office Lead Assistant
One Dental
09.2018 - 08.2024
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Confirmed quality control standards were met for all eye wear and contact lenses.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Completed all tasks in compliance with company policies and procedures.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled assignments independently with good judgement and critical thinking skills.
- Confirmed appointments, communicated with clients, and updated client records.
- Completed all tasks in compliance with company policies and procedures.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Scheduled office meetings and client appointments for staff teams.
- Handled assignments independently with good judgement and critical thinking skills.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Ordered office supplies and maintained supplier contacts in database.
- Supervised processing of orders, order tracking and delivery of goods.
Receptionist / Back Office Assistant
Center for Dental Excellence
06.2017 - 04.2018
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Responded to inquiries from callers seeking information.
- Assisted coworkers and staff members with special tasks on daily basis.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Develop, implement, and maintain HIPAA compliance policies and procedures.
- Maintain proper infection control protocols and OSHA compliance.
- Assist in managing inventory of all office supplies and materials.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Confirmed appointments, communicated with clients, and updated client records.
Education
High School Diploma -
Boynton High School
CA05.2012
Skills
- Confidential information security
- Consistent dependability in tasks
- Adaptability in dynamic environments
- Basic financial recordkeeping skills
- Timely appointment coordination
- Proficient in client interactions
- Effective call handling skills
- Strong organizational abilities
- Strong customer service skills
- Analytical decision-making
- Advanced Spanish communication
- Proficient in handling multi-line calls
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Representative
Golden Valley Health Centers
07.2025 - 12.2025
Front Receptionist/ Optician
Almaden Eyes Optometry
09.2024 - 06.2025
Front Receptionist/Back Office Lead Assistant
One Dental
09.2018 - 08.2024
Receptionist / Back Office Assistant
Center for Dental Excellence
06.2017 - 04.2018
High School Diploma -
Boynton High School