Sindhu Ravi
Vancouver,Canada
Summary
Detail-oriented IT professional with 8 years of experience in Java, production support, and web application development. Recently completed a Master's in Applied Computer Science and ready to optimize system performance in IT support environments.
Overview
9
9
years of professional experience
Work History
Engr III Cslt-Software Dev
ACSS
07.2017 - 07.2022
- Promoted to Engr III Cslt-Software Dev in December 2021 after consistently demonstrating exceptional performance in providing comprehensive production support, effectively managing and resolving incidents using ServiceNow, and implementing efficient bug management practices in JIRA
- Provided comprehensive production support, including in-depth analysis and troubleshooting of application issues, while effectively communicating with end-users and vendors
- Managed and resolved production incidents daily using ServiceNow, ensuring timely closure and minimal impact on operations
- Utilized Splunk for monitoring and logging to diagnose and resolve system issues, and documented resolutions clearly for future reference
- Created and tracked production defects in JIRA, facilitating efficient bug management and resolution
- Supported major and minor production releases, ensuring smooth deployment and post-release stability
- Employed Agile methodology, participating in daily scrum meetings
Developer L2
BBR
01.2017 - 07.2017
- Analyzed requirements and design documents to understand project scope and objectives
- Developed application view layer using JSPs and implemented database functions, utilizing IBM Open Pages trigger framework with core Java concepts
- Conducted daily testing, code refactoring, and ensured the delivery of error-free code
- Reported and analyzed bugs, implementing fixes and managing their deployment to production
Developer L2
Search Re platform
01.2015 - 12.2016
- Enhanced Kohls.com by migrating from Endeca to Solr search engine
- Contributed to high-level design documents, prepared unit test cases, and provided regular updates on offshore development activities
- Managed incidents raised by business users and deployed changes across different environments
- Delivered ATG server-side changes and worked on JSON processing using Java API
- Documented business processes and workflows, and provided knowledge transfer to QA and UI teams on configurations like Solr Endpoint URL and cache mechanisms
- Updated the Agile dashboard with task progress and involved in effort estimation and performance reviews
Developer L2
Browse and Shop
11.2013 - 12.2014
- Developed a web application for Kohl's using the ATG Dynamo Framework, focusing on the application view layer with JSPs and database functions
- Coordinated onsite/offshore development, completing the design, build, unit test, and deployment phases to QA successfully
- Worked on basic ATG components, droplets, and JSON processing, ensuring smooth interaction with other teams based on user stories
- Redesigned key pages (Collection Details, Product Details, Search/Catalog) and enhanced BOPUS (Buy Online Pick Up in Store) functionality
- Managed defects raised by the QA team, preparing and updating unit testing documents in the agile story
Education
Master of Science - Applied Computer Science - General
Fairleigh Dickinson University
07-2024
Bachelor of Technology - Information Technology
Panimalar Engineering College
04-2013
Skills
- Windows
- Linux
- MySQL
- SQL Server
- ServiceNow
- JIRA
Languages
English
Tamil
Personal Information
- Date of Birth: 05/24/92
- Visa Status: Post Graduate Work Permit
Timeline
Engr III Cslt-Software Dev
ACSS
07.2017 - 07.2022
Developer L2
BBR
01.2017 - 07.2017
Developer L2
Search Re platform
01.2015 - 12.2016
Developer L2
Browse and Shop
11.2013 - 12.2014
Master of Science - Applied Computer Science - General
Fairleigh Dickinson University
Bachelor of Technology - Information Technology
Panimalar Engineering College
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